Review of Caribou Coffee

I’d ordered a black coffee and was waiting while a fresh batch was being brewed. The person helping me began slicing bagels so I told her I had celiac and asked if she could change gloves or wash her hands before getting my coffee. The shift lead or manager stepped in and said he couldn’t guarantee it would be safe. I told him I’d ordered a plain coffee and simply needed someone with clean hands or new gloves to get it for me. Instead of agreeing to help, he again told me he couldn’t guarantee it would be safe. By now everyone behind the counter had stopped working to observe our exchange. I told him I understood, I simply wanted to know if someone with clean hands could pour it - finally the girl cutting bagels said she had no problem putting on another pair of gloves. The lead/manager made me feel humiliated instead offering to help. As a newly diagnosed celiac with a long history at Caribou, this was deeply disappointing. I won’t be back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent