I have been to this restaurant several times and never had a problem till this last visit. I will say they have a gluten free menu now. When seated I asked if they had a gluten free menu. When ordering told them about the gluten. They assured me the kitchen changes their gloves and are very carful with special diets. I made it half way home and I started to have trouble. After this last visit I will not be going back. I would say eat at this place at your own risk.
If you go here, immediately ask for a manager. Most servers (and the website) will not have accurate information or understand the hazards with cross contamination. Managers will be best equipped to help you navigate your experience. As someone with celiac this was a nightmare to accommodate during a busy mealtime, so I would also recommend coming when they are slower to get more personalized service.
I called and asked if they had a gluten free menu and was told yes. When arriving I asked for a gluten free menu. They do not have one, but they were very helpful. I ordered the honey BBQ ribs with a loaded bake potato, was very good.
we called and they stated they had a G-free menu. when we got there they did not. The new waitress was told multiple times that two of the meals needed to be gluten free for health reasons. she proceeded to bring my daughter a salad with a roll on top. I sent it back and she said "I thought it was just croutons she couldn't have". I ordered my fish without any seasoning and was served one with an excess of seasoning. Finally we were almost charged for the remade salad twice. I will not be back.
I asked if they had a gluten-free menu, the hostess went to get the manager. The manager was very informed and helpful, he said "No, but to tell our server to ask the chef if he could prepare a meal on the menu or to suggest a substitute." I was a little scared but I picked salmon with a citrus sauce, our waitress Hally was very helpful and returned with the chef's suggestions. The meal of fresh broccoli, salmon and rice was perfect. I was not ill afterwards and would readily return.
There are 3 options and they make a point to tell you no promises on cross.
My waitress was the rudest I've ever encountered eating out since diagnosis with celiac. I got a salad and a baked potato and asked if I could get my salad with no croutons and let her know I have celiac and that I could not have gluten. I asked if she knew off hand if any of the dressings were gluten free and she didn't so I said that's ok I'll just not get dressing to be safe. She brought the salad first and it had no croutons but it came with a huge croissant on top. She said oops and took it off but I said I was so sorry but I needed a new salad because there were crumbs on the salad. She goes "you've got to be kidding me, you can't even touch it?!" So loudly that everyone stared. I was so embarassed and kept apologizing. She took the salad away and stormed off and then came back and said it was ok, she gave my salad to someone "less picky". I nervously ate my new salad praying it wasn't the same one that she pretended to change out. She came back later with a voucher for a free dessert and acted a tad apologetic but never said sorry. I'll never go back.
I went with co-workers for lunch. The gluten free menu is a printed paper with steak, naked ribs, naked fish, and steamed vegetables as options. The menu makes it very clear that cross contamination is a possibility. I went with the ribeye and double broccoli as a side. The broccoli and steak were ok in quality. I'm very sensitive and had no reaction.
All last year of 2014 I was able to eat their ribs with sauce. This year however something has changed. My least encounter put me in bed for three days with body pain and brain fog to the point all I did was sleep. Wheat is like poison to me, you would have thought they would let a person know up front if the menu had changed in any way! It was our favorite restaurant
I went there and asked if they had a gluten free menu and the manger said she would find me one...well when the hostess sat my sister and I down I then asked her for a gf menu and she said "we only have a few and I couldn't find one, but you can pretty much get anything on the menu we will just change the things that you can't have"So I just ended up getting a salad with no croutons. :-/
They have a gluten free menu with pretty much nothing on it, and when I tried to order from it, they gave me conflicting information. The waitress told me nutmeg was not gluten free. The service was super slow and I ended up not eating anything for fear I would be sick. I will never, ever go here again.
This was the worst experience ever. The website shows a gluten free menu, but when you go in, they don't even have an allergen menu. Upon closer inspection of the gluten free menu there is a bourbon glaze listed as an option that is clearly not gluten free. Management was very friendly about the situation, but when my food came it had rice, which is sometimes not gluten free and I was sick the very next day. I would never recommend this place and would give it 0 stars if possible.
A great place to come eat. The only downside to is is that on their gluten free menu there are only 4 choices, ribs, steak and ribs, salmon, and grilled chicken salad.. and they tell you not to order the sauces or seasonings for the ribs and salmon.
According to Cheddar.com, they are suppose to have a few gluten free options. When we got there, the hostess said there was no gluten free menu but our server might be able to answer my question. The manager was not knowledgeable about gluten free items and had to ask chef manager who wasn't sure either. I was lucky and did not get sick because I ordered from the online menu off my phone, but I will not be going back and do not recommend it to anyone that has celiac disease.
I've been to this location twice, not by my choice. The first time I was handed a very limited gluten free menu. Since the baked potato was not listed, I asked the server why? She explained that it was a starch....... I ordered the potato and had no reaction. I asked her to please leave any bread that comes with the meal off of my plate. She said "are you sure?". She was completely clueless. The second time, again not by my choice. I ordered the exact same thing I had ordered the first time and specified again no bread on anything. My steak was served on a bed of crispy fried onions which was not listed on the menu. If absolutely have to go here be VERY specific and ask what hidden items will come on your plate. Their salads due come with a roll on top and you have to ask them to not bring that as well. They have zero gluten free training and their gluten free menu is more of a diet menu than an allergy menu.
All I can say is WOW! This is not a franchise location so the gluten free menu online will not apply here. However, one manager - Garrett- came out and spoke to us about what they could make and how to order it. He made sure our server was one of the best so there were no mix ups. He also supervised the cooking of our food in the kitchen so no cross contamination occurred. It was fantastic. No one made us feel bad for the extra prep. Highly recommend this Cheddars!
They get credit for having a gluten free menu although it is very limited. They definitely need training. I let my server know my meal had to be gluten free, yet the meal brought out to me was sitting on top of breaded onions. I am now believing they just removed the onions from the plate and served the same meat.
Their gluten free menu is new, so haven't tried eating there since diagnosed with Celiac 5 years ago. I plan to try it again soon. Update: I ate at Cheddars and I'm not happy with the GF options. There are few choices, only one side, broccoli while the meals are supposed to have two sides. The steak came on a bed of onion rings although I was very clear with the waitress that I needed gluten free. They need training!
Awful. I had to ask two servers and a host about a gluten free menu (they told me they had one but it never seemed to make its way to my table). I told my server several times that I had a gluten allergy,and made sure to order only gluten free food, yet every plate that was brought to me had gluten on it in forms of croutons or onion rings on my meat. Bottom line, I wouldn't go back.
OK food, but very few GF options. When I asked why there was only one side item listed on the GF menu the very loud waitress called the mgr over who informed me of other sides without "glutamate"! When I tried to explain that was not the same as gluten she started arguing with me! Amazing! End result was I got sick. Never going back.
They were not very helpful in finding gluten free items to chose from. I ordered a lettuce wrapped bacon cheeseburger. They accidentally put a bun on the burger and had to remake entire sandwich. They only have shredded lettuce so they did not put any mayo on burger since there was nothing to contain it.
Tammy Hickman, GM &waiter James both went above & beyond in addressing my celiac Disease food requirements. They both have my upmost thanks and appreciation. Not only did they strive to make sure my food was appropriate they also sought to educate themselves on my disease and importance of not eating Gluten and the difference between the disease and the actual disease. A. Totally positive expierence.Becky ClarkColumbia, TN
Went a while ago and they didn't have much of a selection. Salads and fish was about it.
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