Beware! Unlike every other Chick Fil A I have visited, the staff at this location in Laplace is not trained and is clueless about GF. After telling the cashier I have Celiac, I ordered a Grilled Chicken sandwich on GF bun with waffle fries. I was served a sandwich on a multigrain bun, and no fries. When I took it back to the counter there was confusion, but they said they’d fix it. After a long delay I went back up to the counter to check on my meal, and it was clear they had forgotten all about me. After more confusion and consultation between the cashier, the manager and the kitchen, it turned out they had no gluten-free buns. I can understand if they just ran out of GF buns, but it seemed to me that they didn’t even keep them in stock, despite having it on the menu. Obviously, the cashier was not trained, which was not his fault. He was very pleasant and tried his best to help me. The problem was management. I was really annoyed at being left waiting in the dining room. I wonder if they ever would have come out to tell me the problem. My companion was almost finished with his salad by the time I came back with a salad, which was very good and fresh. This was a very disappointing customer service experience. The restaurant was not super busy and there were plenty of employees, just not well-trained in customer service or gluten-free protocol. This was the first bad experience I’ve had at a Chick Fil A which has been my go-to fast food place where I have always felt safe eating.
— No gluten-free information on the menu
— Excellent
Chick-fil-A offers gluten free grilled chicken nuggets and many locations have dedicated fryers for fries. Check with your location if cross-contamination is a concern for you.
The multi grain GF bun is a 9 in the gluten free world. I got the grilled chicken club and waffle fries. Both taste really good and so far so good on contamination.
— Somewhat
— Some
— Good
I have eaten here many times. I have found Chick-fil-A to be a very good gluten-free venue, however, If you have Celiac disease you must tell the cashier that the order is an allergy. Most places will automatically assume that GF is a diet preference and not use safe handling. They are trained in allergy handling and this is what they look for when working.
— Very
— No gluten-free information on the menu
— Some
— Excellent
This Chick-fil-A is one of my favorite fast food restaurants in the area since it has a gluten-free menu.
This establishment offer grilled nuggets, grilled filets, gluten-free buns, lettuce wraps, french fries (made in their own fryer), fruit, kale salad, and other larger salads which you have the option of putting grilled nuggets on and customizing to your liking.
The cashier will communicate to the kitchen if you tell them you have a gluten allergy by having the kitchen team member change their gloves.
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Good
As a celiac I would definitely not recommend this location! I also have DH and got an awful rash after eating here. I would give it a zero safety rating if that was an option. Should have known it wasn’t safe when I was handed my food and asked if it was gluten free and he didn’t know. Most likely haven’t trained the staff about cross contamination. I assumed better from chick fil a. Your meal and service was definitely not my pleasure.
— Not at all
— Gluten-free items are marked on the main menu
— Below Average
The staff warned against ordering even the grilled chicken and waffle fries because of cross-contamination. They offered me potato chips - LOL! 🤷🏼♀
— Not at all
— Gluten-free items are marked on the main menu