Staff was very accommodating. On their own, they got new bins of cheese and lettuce for us, changed their gloves, and got new spoons for the rice when we asked them to.
Really good food, quick and easy. almost everything on the menu is gluten free and they are willing to change their gloves if you ask them too. One of my favorite places to go!
Just opened. Staff are good about changing gloves and avoiding cross contamination. Flour tortillas are the only gluten-containing ingredient on the menu.
I was told I'm not allowed to ask them to change there gloves or any thing else from the hours of 11am-3pm per the manager who was standing right there. She said I was holding up the other customers (there was one other person who hadn't even gotten in line yet) so just me. She gave me a whole lecture on how my asking them to change there gloves was a huge inconvenience to everyone working there and she would NOT do this for me again. I needed to eat somewhere else or come back after 3pm. I make it a point to come when there not busy. This was embarrassing, because she followed the worker who was serving my food all the way down the line. Now there was people behind me because she made all 8 employs who were working the line (more then I have ever seen) stand there and listen to her tell me how I'm "being a huge inconvenience to her" I apologized a few times. I just wanted to hide! After I left I wanted to cry, it's hard enough with out getting a public lashing. I was mad at my self for apologizing. I didn't want to eat the food after because at the end the manager reached in and grabbed the toppings with her dirty gloved and topped my meal, she looked at me and said, she needed help, she didn't know what you were asking for. Uugh! Worst service ever! If your up for a public lashing about how your "Allergy" (yes she did air quotes) is inconveniencing everybody you should come here.
I watched one of the servers touch the flour burritos with her spoon as she added toppings and stick the spoon back in the foods. when I explained that it would make me sick, she apologised but I don't think she actually understood. a line backed up behind me and I finally gave up and skipped lunch. I've never seen this before at Chipotle but in addition, the other server started to give my son flour tortillas when I specified gluten free so there may be a problem with training at this location.
I've eaten at this location numerous times. Staff always changes gloves without complaint, carefully prepared my order, and takes any potentially cross-contaminated ingredients (such as lettuce and cheese that have been touched by gloves in previous orders) from under the cabinet. I would recommend without reservation.
only problem is that they place the tortillas on the shared warmer...
My favorite GF spot! Rice bowls or salads work best for celiacs
Not safe for Celiac. You can get a burrito bowl and ask them to change their gloves but keep in mind everything touches everything. The food sits out uncovered all day and is not fresh. Also, since McDonald's owns Chipotle and is evil, don't give them the business.
They looked at me like I was crazy when I was telling them NICELY that they were cross contaminating my food. The cashier kept giving me dirty looks.
Excellent. They will change gloves and get GF food from the back.
The place was packed and they had several people (not in a row) with a gluten allergy. They all smiled and switched gloves, spoons, and wiped everything down each time. They all had great attitudes and didn't act put out at all. I will definitely be back!! Great customer service!!
The best place you will ever eat at!!!
One of my favorite GF spots to eat. Everything is gluten free with the exception of their flour tortillas. They will change their gloves upon request.
I ordered tacos with corn tortillas and told the server I had celiac disease. The server changed his gloves and called someone over to take his place in the line. There was a long line that day, and this second guy gave me a look that made me feel uncomfortable, like I had done something wrong or seriously inconvenienced him. Anyway, server one was very careful not to let his gloves touch anything else, but he plopped the corn tortillas in the same tortilla press used for flour tortillas. I felt self conscious due to server two's awkward look and the long line, so like an idiot I said nothing. That is on me. I spent the rest of the meal trying not to cry into my uneaten tacos while my husband devoured his food. Someday I will go back and be more assertive, and maybe get to actually taste the food.
I love the burrito bowl. I haven't run into any problems with the corn chips but I know everyone's body is different.
Lots of flavor- just make sure they change gloves.
Worker at the counter claimed that everything was glutenfree. Double checked if we really could choose the tortilla wrap and this was not a problem. When filling it we told her once again that it has to be glutenfree. Two hours later my girlfriend felt really sick and had to puke over and over again. For us no Chipotle again. When I checked this app i saw everything is fine for people avoiding gluten accept for the tortilla. People who are allergic: better choose another restaurant
They changed their policies for gluten intolerant people. They are very safe now, switch out all the spoons, wash the counters, and make sure nothing touches gluten. My only problem was that they were complaining a little bit and made me feel kind of bad for making them do all of that. It was safe to eat though, and that's all that really matters.
If you tell them you are GF for medical reasons, they'll change gloves and get ingredients from the back. Be sure to tell them you need ingredients from the back. I've observed flour tortillas hanging into the regular ingredients on their assembly line. Also their serving spoons touch the flour tortillas. You can get a salad or bowl here.
This store used to be great. Unfortunately, they appear to have new management and are now one of the worst Chipotle stores that I have ever seen. Employees are trained to cross contaminate all options. I have repeatedly seen them use their gloved fingers to wipe food off of serving spoons after touching tortillas. Management made It very clear that it wasn't a problem and they don't plan to change anything. If you are celiac, stay far, far away from this store.
Chipotle is love. Chipotle is life. Chipotle is also gluten free! They do well to change their gloves if you ask and to use fresh batches.