One of the employees has a family member with celiac so when she heard me say "gluten free" she took it seriously and showed another employee how to clear the line an get new utensils for everything. She was really thoughtful.
— Very
— No gluten-free information on the menu
— Most/All
— Good
As a chain this restaurant is amazing!
Yes
Good food health and taste good.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
My son and I have eaten here many times. He is very sensitive to cross contamination. We get bowls and chips/salsa. Never had any issues. He reacts quickly if glutened. Never has after eating here.
I've had good luck at other Chipotle restaurants but my experience here today was bizarre. When I asked for gluten-free the guy taking my order disappeared, then someone else appeared and asked what I wanted (again) while she pulled spoons (then she disappeared), then I ordered again and that guy grabbed a wheat tortilla, then someone else told him to change gloves. Then a new person appeared. It was apparent they were making the effort but having to order 4 different times was chaotic and confusing. When I said, "you're the fourth person who's taken my order," the guy responded, "we've all been trained." Awesome... Except after all that drama, my food was definitely contaminated. I was violently ill within minutes (and hours later, still sick.) I've had good luck at other Chipotles. I had a bad feeling when the service was so weird. Not sure why it was so crazy at this one today.
The while menu is gf minus the corn tortillas. I can't live without the guacamole and chips.
Best GF fast food experience so far. They didn’t make me feel weird or like I took too much time. I told them I have a gluten allergy and the line stopped. They changed spoons for what I ordered, wiped down the counter, got out fresh cheese and lettuce, changed gloves, and one person took charge of my order seeing it through to the end of the line. I know there’s still a risk, but I’m thankful for all they did to help me eat with my family.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I was a little concerned when I read it had been two years since the last review, but I went and as soon as I told the server I had celiac, she immediately offered to wipe down the surfaces and change gloves. She did it so cheerfully also!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Lots of gluten free options, good choice for catering, and ability to sort through gluten free options by using their dietary filter online. There are good options available if you're dairy free/vegan as well!
— Very
— Some
— Average
While there’s obviously a chance of cross contamination, the workers here are very nice and accommodating. Everything except for the tortillas is gluten free. I always ask them to change their gloves and this past time a worker felt her glove touch the tortillas after changing them so she immediately changed them again! They never have a problem getting lettuce or cheese from the back which I appreciate! I have not had a reaction here yet and I am very sensitive!
— Somewhat
— Most/All
— Excellent
I told the server I was gluten sensitive, and she immediately changed gloves and handled all my food herself.
— Somewhat
— Some
— Excellent