Absolutely worst experience. Asked to change gloves and use new spoons like always and they looked dumbfounded argued and were generally unhelpful
— Not at all
— Some
— Below Average
Their new store manager Darren(?)(as of 7/20/2019) was extremely helpful with a glove change request. He followed up asking if it was a gluten sensitivity (we said yes) and then asked if we would be having lettuce and cheese (we said yes). He had the line wiped down and got new lettuce and cheese. An amazing experience.
Yes
I got here for lunch at 11:15. There was one other person in line. When I told staff that I had to be gluten free they nodded and did nothing. I explained that I have CD and asked them to change their gloves. That staff member did. No utensils were changed, the food line was a disaster and they pushed my bowl down the counter without letting anyone know to change their gloves- and it seemed to confuse them when I insisted that they do. I’m extremely disappointed as Chipotle is typically a place I count on to be reasonably safe.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Yes
Best GF fast food experience so far. They didn’t make me feel weird or like I took too much time. I told them I have a gluten allergy and the line stopped. They changed spoons for what I ordered, wiped down the counter, got out fresh cheese and lettuce, changed gloves, and one person took charge of my order seeing it through to the end of the line. I know there’s still a risk, but I’m thankful for all they did to help me eat with my family.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I was a little concerned when I read it had been two years since the last review, but I went and as soon as I told the server I had celiac, she immediately offered to wipe down the surfaces and change gloves. She did it so cheerfully also!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Lots of gluten free options, good choice for catering, and ability to sort through gluten free options by using their dietary filter online. There are good options available if you're dairy free/vegan as well!
— Very
— Some
— Average
While there’s obviously a chance of cross contamination, the workers here are very nice and accommodating. Everything except for the tortillas is gluten free. I always ask them to change their gloves and this past time a worker felt her glove touch the tortillas after changing them so she immediately changed them again! They never have a problem getting lettuce or cheese from the back which I appreciate! I have not had a reaction here yet and I am very sensitive!
— Somewhat
— Most/All
— Excellent
I told the server I was gluten sensitive, and she immediately changed gloves and handled all my food herself.
— Somewhat
— Some
— Excellent