Chipotle

Even though they change their gloves and spoons for me, I continually get sick. I haven’t been in several months.

I watched the staff members touch various utensils to the flour tortillas over and over again. I stepped out of line when it was my turn because this chain is very much not safe for celiacs, and the sloppy cross-contamination has ensured that I will never eat at this chain again. If you are celiac, dine at your own risk here.

Celiac friendly?

No

There was only one employee who knew the gluten free protocol, so I had to tell the young man what to do. He was very willing to wash his hands and put on new gloves, but didn't stay with my meal. I had to have another person with clean gloves take over. They did not offer me fresh lettuce or cheese so I de lined them. Other Chipotles are much more careful.

Celiac friendly?

No

The food is the same across every Chipotle I've been too. However each one is different on how they handle the situation when you say gluten free. This experience was not a good one and basically killed my appetite. The first employee grabbed a bowl and asked what rice without changing her gloves. When I informed her she needed to change her gloves and that a new bowl was required, she whispered to another employee and left the line. That employee had on new gloves, dished the rice and then handed it off to another employee who did not have on clean gloves. I informed both employees that I needed a new bowl and that normally one employee handles the bowl. They both looked at me like I was crazy. Just really poor customer service and an obvious sign of lack of training by management.

Celiac friendly?

Yes

Get the burrito bowl pretty much. Really good about changing gloves if you ask them too!

Everything thing is gluten free except the tortilla

Best GF fast food experience so far. They didn’t make me feel weird or like I took too much time. I told them I have a gluten allergy and the line stopped. They changed spoons for what I ordered, wiped down the counter, got out fresh cheese and lettuce, changed gloves, and one person took charge of my order seeing it through to the end of the line. I know there’s still a risk, but I’m thankful for all they did to help me eat with my family.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good vegetarian options
• Good with other allergies
• Offers online ordering
• Offers outdoor seating

I was a little concerned when I read it had been two years since the last review, but I went and as soon as I told the server I had celiac, she immediately offered to wipe down the surfaces and change gloves. She did it so cheerfully also!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Lots of gluten free options, good choice for catering, and ability to sort through gluten free options by using their dietary filter online. There are good options available if you're dairy free/vegan as well!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for dairy-free

While there’s obviously a chance of cross contamination, the workers here are very nice and accommodating. Everything except for the tortillas is gluten free. I always ask them to change their gloves and this past time a worker felt her glove touch the tortillas after changing them so she immediately changed them again! They never have a problem getting lettuce or cheese from the back which I appreciate! I have not had a reaction here yet and I am very sensitive!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I told the server I was gluten sensitive, and she immediately changed gloves and handled all my food herself.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for soy-free
• Good for takeout