When we told the we had Celiac the immediately removed spoons from items we wanted, removed gloves and wiped down the counter. This was during the busy lunch hour. We feel safe and welcomed coming here.
— Somewhat
— Most/All
— Excellent
As soon as I said I had celiac, the server asked me what I wanted in my bowl. She then pulled out all the spoons from those items, took her gloves off, washed her hands, put on new gloves, and got clean spoons. They even got a new container of lettuce so that I could have some. It's always possible that there could be cross contamination from spoons touching tortillas from previous customers, but they did everything possible to make my visit safe. Update: Unfortunately, I think my food was cross contaminated despite their efforts. When they put rice on the tortillas before me, they would tap the rice off and touch the tortilla with the spoon. It just may not be possible to eat here anymore
— Somewhat
— Most/All
— Good
My son with celiac got cross contaminated here.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
New management is amazing. They remove all ladles and switch them out. They also train their new employees correctly. Will eat here again!!!
Yes
Great service. All employees have knowledge of the precautions in dealing with my order and they don't make it seem like a hassle. Only got since once,.and that's when i placed an online pick-up order.
Yes
I've gotten sick here.
No
Great service, they used different spoons and food for gf customers. They're better than the service in L.A.
Love Chipotle! They were accommodating and friendly when I told them I am gf. Changed gloves and serving utensils for me. This is the only restaurant I haven't gotten sick at since my dx.
Best GF fast food experience so far. They didn’t make me feel weird or like I took too much time. I told them I have a gluten allergy and the line stopped. They changed spoons for what I ordered, wiped down the counter, got out fresh cheese and lettuce, changed gloves, and one person took charge of my order seeing it through to the end of the line. I know there’s still a risk, but I’m thankful for all they did to help me eat with my family.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I was a little concerned when I read it had been two years since the last review, but I went and as soon as I told the server I had celiac, she immediately offered to wipe down the surfaces and change gloves. She did it so cheerfully also!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Lots of gluten free options, good choice for catering, and ability to sort through gluten free options by using their dietary filter online. There are good options available if you're dairy free/vegan as well!
— Very
— Some
— Average
While there’s obviously a chance of cross contamination, the workers here are very nice and accommodating. Everything except for the tortillas is gluten free. I always ask them to change their gloves and this past time a worker felt her glove touch the tortillas after changing them so she immediately changed them again! They never have a problem getting lettuce or cheese from the back which I appreciate! I have not had a reaction here yet and I am very sensitive!
— Somewhat
— Most/All
— Excellent
I told the server I was gluten sensitive, and she immediately changed gloves and handled all my food herself.
— Somewhat
— Some
— Excellent