This was our first attempt at eating out since my son's celiac diagnosis. He was very nervous, but we had heard that Chipotle does an excellent job with trying to limit cross contamination. We informed them that we had a gluten allergy and asked they change gloves. He asked if we would also like to change untesils. He took off his gloves, took out all the old utensils, wiped down the counters, replaced all the utensils, washed his hands, and put on new gloves. I'm sure this will be our new go-to restaurant because they were so accommodating!
— Very
— Most/All
— Excellent
They are great when you mention being celiac. They wipe down the board, replace all of the spoons and serving utensils, wash hands and change gloves. It was awesome. They are also mindful of what touches what. I was impressed.
— Somewhat
— Most/All
— Excellent
Very polite and automatically begins wiping off counter without being rude. Very understanding!
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
THIS Chipotle went ABOVE and BEYOND to ensure a safe gluten-free experience! I would HIGHLY recommend this restaurant!! Their staff was very friendly too!! We will definitely go back when in this area!!!
Yes
Very knowledgeable and careful...used new containers and serving spoons to avoid cross-contamination.
Yes
Always take time to wipe counters down, change utensils, wash hands and put on new gloves
Yes
Mentioned I needed it gluten free and they were so accommodating! Changed their gloves and then asked if my bowl could go on the same tray as my friend's (who had a burrito).
Yes
Hugely impressed! Mentioned celiac and immediately the staff changed gloves, wiped down the serving line and replaced the utensils and serving bins with fresh food to avoid cross-contamination. Outstanding service and awareness!
Yes
Best GF fast food experience so far. They didn’t make me feel weird or like I took too much time. I told them I have a gluten allergy and the line stopped. They changed spoons for what I ordered, wiped down the counter, got out fresh cheese and lettuce, changed gloves, and one person took charge of my order seeing it through to the end of the line. I know there’s still a risk, but I’m thankful for all they did to help me eat with my family.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I was a little concerned when I read it had been two years since the last review, but I went and as soon as I told the server I had celiac, she immediately offered to wipe down the surfaces and change gloves. She did it so cheerfully also!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Lots of gluten free options, good choice for catering, and ability to sort through gluten free options by using their dietary filter online. There are good options available if you're dairy free/vegan as well!
— Very
— Some
— Average
While there’s obviously a chance of cross contamination, the workers here are very nice and accommodating. Everything except for the tortillas is gluten free. I always ask them to change their gloves and this past time a worker felt her glove touch the tortillas after changing them so she immediately changed them again! They never have a problem getting lettuce or cheese from the back which I appreciate! I have not had a reaction here yet and I am very sensitive!
— Somewhat
— Most/All
— Excellent
I told the server I was gluten sensitive, and she immediately changed gloves and handled all my food herself.
— Somewhat
— Some
— Excellent