They have a GF menu but after three failed meals I'm done with them. I notified the server every time of my allergy, they just aren't informed and don't double check the food. First it was a salad that came out with bread on top of it. Then a baked potato that had Alfredo sauce (not GF) that shouldn't have been on there. The last time I got a steak with seemed veggies and there was pasta noodles on my plate! That's not even part of the meal... the server explained the veggies get cooked in the same pot as the pasta. Not a safe place for Celiacs. I ended up not eating and they charged us for the meal anyway it took a lot of talking to get it taken off.
RUDE!! I said i have a gluten intolerance, not only did they bring the wrong order twice (regular bun) but they had no customers at the time, AND THE MANAGER SUGGESTED I LEAVE AS TO NOT BE A BOTHER TO THEM. Worst. lunch. ever. If you have Celiacs or intolerance do not eat here! Manager asked how severe my intolerance was and if it was okay to have a little gluten. NO! its not okay. never ever going back.
Our early supper started out nice, asked about a gluten free menu and the server was very knowledgable about the handful of items they offer. They offer gluten free burgers, sandwiches, salads, chicken, steak, and fish but just beware you pay more when it is gluten free! Why should we have to pay more just because of being gluten free. Oh and who wants mashed potatoes with their hamburger?!?! No french fry option. Ended up with the Gluten Free Absolut Pasta and it was not worth is $17.99, I paid. On to the next place...
I am gluten intolerant and the food on their menu definitely is not gluten friendly. Within an hour I had reaction. It was great tasting food, just not gluten-free. I had the barbecue chicken sandwich, supposedly on gluten-free bread. I was assured the barbecue sauce was gluten-free. The only reason I'm giving it a two, is because the food taste.
Gluten free section of menus, with a decent amount of choices, including pizza. Warning of cross contamination on menu. Wait staff excellent, just let them know about allergies, intolerances (I can not eat wheat or onions as an intolerance). Tomato basil pizza (wheat free crust) was good. Tomatoes roasted, lovely flavor. Crust is decent, thin, a little crispy, but not too dry. Would definitely return.
Well I came here as an out-of-towner & I'm disappointed. The server seemed diligent about taking my order. They have a decent menu. My salad came and it was premixed with dressing and all and I bit down onto a crouton. I can see how it was missed but still unacceptable. If you eat here, ask that your salad not be pre-mixed -- dressing on the side and toppings VISIBLE. I have Celiac and I'm out of town. Great mix!!
Cross contamination is definitely an issue here. Both my wife and I got sick after eating here. don't recommend it. Update: we reported this to HQ and they were VERY responsive. We had a response from them in 48 hours, which indicated that the location's staff would be retrained on food issues. Since then, they've been worlds better. I'm updating this review as a result.
Lots of vegetarian/gluten free options. It's a little more complicated for me because I was put on a gluten free, dairy free diet but the wings and baked potato with char grilled chicken and roasted veggies that I ordered were delicious!!! My waitress was very knowledgable on the gluten free menu
My daughter has celiac and cannot tolerate any gluten. We have been here about 5 times and she has never gotten sick. She does the bbq ribs (gf) and a side of GF mac and cheese. The waiter informed me that the shape of the GF pasta is different, so I could verify it is the GF pasta when it arrives. We had a problem at Macaroni Grill, so I was very suspicious. It's really great. Her only complaint is there aren't enough ribs :-) She loves them.
Was served regular gluten pasta after specifying an allergy. My daughter ate some and was sick nearly immediately. I have gluten and dairy allergies and was served a sandwich with cheese in it after specifying. Manager and server not apologetic and did not comp meal with gluten.
While they do have a decent choice of GF options including GF pasta and sandwiches on GF buns, the staff is obviously not trained as when my husband ordered off the GF menu he was offered French fries as a side. We asked if they were fried in a dedicated fryer and the answer was no. I ordered the GF pasta and was offered a Cesar salad and of course it came out with croutons. I would only recommend this place if you are savvy in ordering and know all of the questions to ask.
I will definitely not be back. Prior to coming to this restaurant I called to inform them that my daughter was Celiac and wanted to know if they could accommodate us. The manager promised that the servers were trained and that the manager would personally serve us our GF meals. None of this was done and I will not be back. My daughter meal came out incorrect and the waiter was unable to answer all of our questions. I did not feel comfortable and would not recommend it.
horrible. they have a gf menu, and the waitress assured me that the manager would be handling everything, but I still got sick. when I was eating the salad, there was an obvious taste of part of a crouton. I think they had them on there and picked them off. ended up getting a bunch of mouth sores and took a week to feel okay again.
I ordered the gluten free pasta dish with mushrooms, which included GF penne noodles. Halfway through my plate I found some regular wheat macaroni in the dish. The manager then informed me when I questioned him that they use the same pots with the same boiling water in it for regular and GF pasta, so every single GF noodle that comes out of that kitchen is contaminated. I had my entire ticket comped and I will not return.
Have a menu but the staff is clueless
The wait staff was attentive and accommodating. The kitchen manager came out to assure me that he'd done a thorough cleansing of the prep area and was doing his best to make it safe. So very impressed with their care here. I had the barbecue chicken sandwich and it was delicious comfort food. My husband and child (non-celiac) loved their food, as well. This is quite a distance from our home but we will definitely come back. The gf menu had a selection of choices I seldom see. I am determined to eat my way through this menu!
let me start by saying the service was pretty good. the food on the other hand wasn't. I ordered a pasta that had bacon in it and I asked for it to be removed they don't tell me that they can't take it out because it is in the sauce till I am supposed to get it. so I just said forget it I will just stick to the house salad that I had, which had wilted lettuce. we were getting another gf pasta anyways. so we waited and when that finally came out it had 3 big tortalinni in it so I right away asked the waiter and he said he was pretty sure it was gf but it he would check. so he comes back and says that the tortalinni was NOT GF but everything else was. I told him I still can't eat it I will get extremely sick because you can't mix wheat with a GF meal. so I didn't eat any of it. then after a few min I remember that is was supposed to be gf penne pasta but the pasta was bow tie. I personally have never seen GF bow tie pasta. so long story short I will NOT BE returning. they need some serious training in GF or something.
I've been to this location many, many times. The food is usually great, the staff is friendly, and we've not had issues with cross contamination. Definitely would recommend this location to others. Its a far cry from the issues my wife and I had at the Tempe location.
Claim Jumper has a GF menu, but waitress and staff were not understanding on what it means. Ordered a GF pasta dish. Mentioned I did not want cheese, they tried to make regular pasta dish, but due to cheese had issues. Ultimately had a dinner salad. :(
Ally took care of me here. Stopped by for lunch and went to order fries. She took extra care to let me know that they are breaded before keying in the order; saving me a lot of pain later. Yummy food with a good selection at a decent price. A must go if you are downtown!