I asked for the Barbie with no topping and he put it on the topping table. I then told him I have a severe gluten allergy and if I could get another scoop. He rolled his eyes and put the EXACT scoop on the table back into the ice cream bin. Not safe at all!
They said they could mix my ice cream in a separate container (not on the shared cold slab), which was good to know. However some of the ice creams themselves contain gluten, like cake batter and oreo filling. I saw some oreo crumbs in the gaps between ice cream bins which was worrisome. And they only rinse the scoopers, which makes me think cross contamination could be an issue unless you ask them to get a fresh one.
There are plenty of gluten free ice creams, but not that many GF toppings I felt safe getting (and that I liked). I also asked whether the sprinkles were GF, and nobody in the store knew, therefore I ended up getting no mix ins just to be safe.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
They got out a fresh scooper and got mine from the back to avoid CC! I didn’t get any mix ins but had no issues! Just a little pricey!
— Somewhat
— No gluten-free information on the menu
— Some
— Average
They were wonderful. The server was knowledgeable and went way out of her way to avoid cross contamination. They had a separate prep area, changed gloves without being asked, and were willing to check ingredients. Dairy free ice cream was available in one flavor
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
They were very knowledgeable about which ice creams were gluten-free. Once I selected one, they went in the back and got me a fresh scoop from an unopened container to avoid cross contamination.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Staff didn't know what flavors contain gluten, and didn't even seem to know the word gluten. There was no indication on the menu or other written information available. One of the servers called the manager to ask and were told that the only GF options were sorbet and almond milk ice cream. We're pretty sure they were confusing dairy-free and GF, but we didn't want dairy free ice cream and didn't feel comfortable ordering anything else.
— Not at all
— No gluten-free information on the menu
— Not Much/None
Fantastic!! The attendant was very knowledgeable and steered us through the process. Mixed our ice creams in a special cold container. It was a very positive experience.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent