Cottage Inn Gourmet Pizza

STAY AWAY AT ALL COSTS!!!!!!!!! VERY UNPROFESSIONAL AND RUDE MANAGER!!! GO WHERE THEY APPRECIATE YOUR BUSINESS because this one definitely don't!!! I ordered a pizza today FEB 8TH 2013 they sent me the wrong one, arrived 1 hour and 25 minutes later and stone cold. not to mention that this is not the first time i have had problems with orders before but never complained but i decided i wanna do it this time because the pizza they sent me was INEDIBLE .when i called to complain to the manager who comes at 5 pm, I explained to her that i don't want free pizza or discounts i just want what i paid for and that this is not the first time i had problems, and i did mention that the one they sent me was completely inedible!!!! she was very rude told me there is nothing she can do for me because the person who took the order was not supposed to be answering phones and that i have to deal with it and hung up the phone on me!!! I called again she left me on hold for over 10 minutes, i got upset called again, the phone kept ringing and ringing for over 3 minutes with no one picking up, of course because they have caller ID and she did recognize my phone number, i kept calling but again no answer for 3 times in a row, so i decided to used a different phone and call her. when she answered the phone i recognized her voice and ask her if i can speak to the manager, she said the manager is busy, so i asked for the manager name she said we don't give names out, i said that's the first time i hear that in a business where u can not tell me the manager's first name, than all of the sudden she is now the manager (after denying that at first) and told me " I was gonna give you a five dollar coupon but u don't deserve it and i am gonna hang up the phone". I did not believe how rude and unprofessional she was. I contacted the upper management office in Ann Arbor, but I don't know if they care enough to take care of their poor store managers!! if you check on yellow pages you find that many people had the same problem, and apparently that rude manager still there, what a joke!!!

The pizza was very good. I have tried alot of GF pizza, and this had one of the best crusts.

Spoke with the manager on duty and this is not a celiac safe establishment. Even with their GF options they cannot prevent cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

Spoke with the manager on duty, this is not a safe establishment if you have celiac disease, even their GF options they cannot prevent cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

I didn't get sick, but the gf pizza was awful. Overcooked,skimpy items, paper thin bland crust. Gross. Not worth the $20 that they charged.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Fantastic! I love cheese bread but can't have soy or gluten. They use olive oil and even asked if I wanted minced garlic for flavor. The pizza is always spot on. This is our go to pizza place!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for takeout
• Good vegetarian options
• Good with other allergies

They have in my opinion just ok pizza for the price. The cheese bread thing is actually better than the pizza, that is the only thing I’d recommend from here. Still they were very good about accommodation, and staff seemed knowledgeable. Although the pizzas are cooked together, the GF ones are cooked on a baking pan, I’m very sensitive and hadn’t had a reaction.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average