Review of Fazoli's

I was SOO disappointed. I used to live here & haven’t been back in almost 20 years. This was one of my favorite places to eat. I got excited because I saw that they have gluten free/friendly pasta. The menu says that you can sub any pasta dish with their gf rotini. However the chef says that I should trust any of the sauces… wtf That is like false advertising. What’s the point?? We were with a big group & everyone came here for me & already ordered. I asked if they had Parmesan & she says yes. So I got that, thought the noodles would be buttered. They were busy & it was lunch time, not complaining about that. Plates started arriving and mine came with save on it. Sent it back. Another came out a few minutes later. It was hot but no parm & no butter. It was so dry, looked the rubbery plastic. I ate a few bites but it was just so blah… The others in the group had already asked 3 times for the free breadsticks, so I wasn’t gonna waste my time or breath… They have great deals here & everyone else enjoyed their meals. I did appreciate the honesty of the chef about the sauces.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other Characteristics

• Good for kids