Review of Frankenmuth Brewery

425 S Main St, Frankenmuth, MI 48734

Overall Rating

Review


Horrible! Do not eat here if you have celiacs/ gluten intolerance!

Based on reviews here, I was excited to try this place and was impressed with their gluten free menu upon arrival. I ordered the GF pizza, and my mom ordered the ribs GF (so I could try them), both on the GF menu. I explained I am a celiac, cross contamination, etc to ensure safety of my food. As my table all got their appetizers I asked if the onion soup, without bread, was GF. Waitress came back and reported she spoke to the chef and it was GF and my soup showed up a few minutes later. After 2 bites, my Mother in Law mentioned she thought the menu said the soup had beer in it. I immediately stopped eating and asked the waitress to double check; she went to check and came back and said that "even though the menu says there is beer in the soup, there isn't, but the chef wasn't sure about the beef broth" So I didn't eat it. Then, our food came out. My moms gluten free ribs came out with no sides and french fried onions on top of them. I immediately asked the food runner if the ribs were gluten free and he said he thought so and I pointed out the onions. The waitress came back and took my moms food back because, SURPRISE, the had gluten on them. The manager came out a bit later, and had my moms food remade, assuring her they were gluten free. At that point, I told them to just take my pizza back because a that point I was way way way to nervous to eat anything there. The manager wasn't even aware of all that had happened with me and didn't seem too worried. She gave a quick apology and promised to take my food off the bill. Luckily, I did not get sick from the bite of soup, but I would NEVER tell anyone with any dietary needs to eat there as it is not taken seriously AT ALL. Although it was obvious she was not trained about gluten/ the gluten free menu they offer, the only plus was the waitress was very nice and sorry for what happened.

Celiac friendly?

No

Updated 8 years ago

Celiac