Review of Fresko

I know this is long, but I think it’s important to read before coming here: I’ve come here a few times for brunch before and received wonderful and accommodating service every time. I always felt safe coming here and adored the knowledgeable staff. Tonight, I decided to go here for dinner on a rather busy Saturday night. I ordered a steak sandwich on a gluten free bun. I was mistakenly served their normal ciabatta bread (it was busy, and I think a miscommunication occurred somewhere - it happens), and I unfortunately didn’t realize until halfway through the sandwich. When I asked the waitress about my bread, she promptly removed my meal and brought the manager over to our table who handled the situation VERY poorly. Nobody informed me I was served a gluten-containing meal until the manager appeared and dryly asked if I was the one they “served the wrong bread to”. He seemed defensive, unsympathetic, and did not apologize to me for what had happened. I really want to preface that I was in no way angry about this situation, as it’s honestly the first time something like this has happened since my celiac diagnosis… until the manager showed up. I was very understanding to the waitress as mistakes happen, but once the manager appeared, I felt gaslighted. While my meal was comped, it was not replaced, and I was still responsible for paying for the single glass of wine I had ordered. Listen, I love this restaurant, and our waitress, Vanessa, was incredibly kind and apologetic and did everything she could to diffuse the situation. She spent a lot of time speaking to me about how disappointed she was that this had happened and apologized profusely. However, the manager’s attitude felt inappropriate as I was under very little impression that he cared about my health or well-being. Sadly, this all has left me questioning whether or not I will be returning to this restaurant.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for breakfast/brunch
• Good selection of healthy options
• Good vegan options
• Reservations recommended