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The burger was good and I had no problems except it sat heavy in my stomach. Big selection of condiments.
The cashier was extremely helpful!! We came for a fundraiser event and I was pretty sure I wouldn't be able to eat anything. I was able to get a gluten free bun warmed up in the microwave, no contact with the grill. No fries though since they couldn't guarantee they hadn't switched up and cooked onion rings in the same vat at some point. Celiac friendly if you aren't interested in fries.
Manager was great with helping us (party of 4 celiacs) select gluten free burger with GF bun and GF wedge fries. We enjoyed the meal.
Turkey and Hamburgers are great with a very good GF bun that is extra but worth it. NO GF fries. Have to go to Mighty Fine for those.
The manager took our order & seemed to know the importance of keeping away from all gluten. My celiac daughter ordered a hamburger with GF bun & fries - the manager reminded us to ask for them without seasoning which I had forgotten! GF was not the best but all in all a successful GF meal.
Place was mostly clean, spider coming down from the ceiling and absolutely Zero knowledge of proper GF procedures. I had to ask the same question 4 times. As opposed to the previous comment before me, the French Fries are NOT GF! My suggestion, if you can handle eating bread then you are good but if you truly GF, this is not the place for you to even try.
I called before I went to ask about gluten free options. Spoke to knowledgeable manager who explained to me how the GF bun is in a sealed wrapper to avoid contamination. The fries are not safe b/c they don't have a dedicated fryer. Glad to know I can still go out for a burger.
Just went this last week and they have clearly stated on the huge menu GF buns and fries. I'm not sure if there is a place dedicated to making the burgers and fries. Out 3 gluten sensitive children did fine. I got sick, but I do at most fast food burger joints like this one. It was yummy and our friends too enjoyed everything.
Sooooo difficult to place our order. I explained that I needed GF, but then had to ask about each and every item. For instance, I said I needed GF, and which burgers could I choose. I was told "ANY." So I ordered the mushroom and Swiss with caramelized onions on a GF bun. Something about the cashier didn't give me a great deal of confidence so I asked about each item starting with the mushrooms. Finally, when I got to the question of onions, I was told they are not GF. I never understood why, but I left them off. Then we went through the fries for questioning. The seasoning - or so I was told - is NOT GF. So with all the anxiety of ordering and trying to make sense of what the cashier was saying - or not saying - added to the total bill of $35 for (2) burgers and (2) fries with TAP WATER(!), including the tip? We'll not be back. But it tasted okay. Just not $35 worth of okay.
Super tasty burgers, and the GF buns are actually edible- and don't taste like cardboard. By far my favorite GF burger joint. AND, they have dedicated fryers for their fries!! I'd double check every location just to be safe, but that's what I was told and witnessed where I went.
I was told by a manager there was a gluten free dedicated fryer. Was told to ask for no seasoning on fries and I'd be ok. They do have gluten free bun for $2. Burger was tiny. Service slow. Got two fries in and I found fried remnants of either an onion ring or chicken strips. Found another manager and showed it to her. I told her how I was told it was ok and that they used a dedicated fryer, etc. she said "we use a separate fryer but sometimes the baskets get moved around. You should have been told this is not a gluten free kitchen." I said I wasn't told that and I understand that however, I'm asking you not to say you have gluten free when clearly it's not. Her response "ma'am we are really busy". Not impressed. Won't be back.
So we are trying Fudruckers tomorrow for a birthday party we will attend. I'll write a review about whether they were Celiac friendly after our visit. But in hopes that "Unnamed" who posted earlier, I write this to hope he might be more tolerant of the extra work he complained about. My son and I have Celiac's Disease, which as many people don't realize is not an allergy or intolerance, but a genetic disease where, for some people, the response to even trace amounts of gluten is for the body to develop antibodies against itself, particularly in the lower intestines, attacking them and damaging its ability to absorb nutrition from food. It is a series disease and if untreated stunts growth (my 10 year old son was losing weight for unexplained reason, having frequent severe reflux into his mouth while standing up, severe daily headaches, his teeth were staining and he was developing juvenile psoriatic arthritis and ADD type symptoms, and more). Celiacs can lead to really serious secondary auto immune diseases. So to the Fudrucker's employee "Unnamed" who posted how inconvenienced he is by having to clean the grill off or fry the fries separately from the food that will be served as "Gluten Free" to customers, I hope your comments were just because no one has ever explained the disease to you. Not all people avoiding Gluten are doing it as part of a fad; the cross contamination is a real issue for many and causes a lot of suffering for people who have the disease. As for the people who have allergies or intolerance, they deserve the right to know if the food being labeled "gluten free" is truly gluten free as well. Restaurant owners/management choose whether or not to make accommodations for people with the condition. If you don't want to have to deal with the extra work those accommodations require, wouldn't it be better to work at a restaurant that doesn't do it? The majority don't. I hope that in your life you don't have a close friend or family member who has the disease because, believe me, it's much more than an inconvenience living with all the restrictions the disease entails, especially for a child.
Ordered the burger and specified a GF bun due to celiac. I received a burger on a regular bun with french fries. I told the girl at the pickup window that this wasn't a GF bun and was told 'I just work here.' The assistant manager overheard me and asked for a GF bun and proceeded to place my burger on the GF bun. I asked for a manager and explained that I cannot eat the burger. The manager said that he would correct it. I was told that Fuddruckers doesn't have a dedicated fryer so I was unable to eat the fries. The cooking staff is clueless and required the manager to correct their mistakes.