Review of Giordano's

My husband and I went here while traveling in Chicago. It was our first dinner of our vacation, and I used the app to pick a place. When we got there, the manager (I'm assuming) was very nice. But our waiter was short with us and not very helpful.

I decided on the pasta, as I didn't want a pizza all to myself. Also, their menu said "no gluten" pizza, instead of gluten free. It made me very skeptical. The wait staff assured me that they use a dedicated pot with clean water each time for the pasta, and dedicated utensils. I tried to find a protein to add to my pasta, and the waiter said none of it was gluten free because it was all marinated. After talking (in English) to the manager, we finally decided that I could have the Shrimp. There was also a lack of knowledge if their salad dressing was gluten free. It was a bit frustrating.

So, finally I put in my order and my husband and my friend ordered their deep dish pizza. They said it would take 40 minutes, which was fine because I hadn't seen my childhood friend in 10 years.

When they finally bring their pizza out, the waiter said it would take 5 more minutes to cook my pasta since it was gluten free. What?!?! They just had 40 minutes to cook a pizza! During that time they had brought out my shrimp on a separate plate, which was turning cold, because I was going to add it to my pasta. I tried to be pleasant and polite, and just smile. And wait.

The manager finally came over to our table and apologized because the cook had messed up my gluten free pasta by cooking it in the wrong pot and water, therefore cross-contaminating it. While I was appreciative of the manager, I was even MORE upset with the waiter because he wasn't going to have the guts to tell me the truth. The manager told me that they wold not be charging me for my meal. I said thank you, while inside I was thinking- "that's right I'm not paying for this."

They took so long in bringing out my pasta that my husband and friend where totally finished with their meal and I had to take my meal "to go" back to her house. Let's just say that I was less than pleased.

I was so hungry when we got back to her house (like 9:15 at night) that I devoured the whole thing. It did taste good, but it would have been best served at the restaurant, on time, with my friends.

Celiac friendly?

No