Great Wolf Lodge

They went out of their way to make sure my son had appropriate food. They made from scratch chicken tenders, pancakes, and more upon order. Everything for him was brought on separate plates and was clearly marked GF. You can see a special GF pizza prep station in the pizza restaurant. Very impressed and appreciative

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We got pizza from hungry as a wolf... the good news is i did not have a reaction so that is amazing BUT i feel like i need to give you a heads up on what to expect.. the pizza tasted like a sponge. Bottom of the crust was white and cheese was mostly melted. It's an expensive pizza! And I'm used to that and I've had my share of bad pizza but WOW this was something special. The best part was the toppings. 1st topping is $1.99 and additional toppings are $1.00. I was worried because usually cross contamination is all over the toppings but I'm not sick so good job there. It was such a bummer because it came in a regular size box and then there was this tiny white disk in the middle. I am grateful because they took enough care to keep the glutens away but next time i'll bring snacks or something to warm up in the microwave.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

The first night we ate at the Loose Moose, and the staff can't out and chatted with me about our df, gf restrictions. I had a burger and fries, my daughter had chicken. Because there fryer had dairy CC they baked the fries for us. It was great. The second day we went to the Barnyard and the service was awful, it took them an hour to take our order. People literally sat down, ordered, and ate before they even took our order. We had a group with four hungry kids and it was two hours before we got our to food. Three hrs dedicated to lunch that we should have been off exploring the lodge. Anyways, there was a lot of confusion around our allergies but we managed to eat the bbq brisket and fries without getting sick. On the third day we got burgers and fries from Buckets, and they had to pull over our fries from the Barnyard. It's cool that we can do that and they wrapped everything up and took it very seriously. Unfortunately, I got glutened during that meal and was sick for a few days. Still feeling off a few weeks later.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We stayed here 5 days, currently on day 4. I am celiac and grandson is gf/df, not yet fully diagnosed as he's 4. We've eaten at each location other than the water park areas. They have a gf fryer, so fries (and calamari) are safe! Each restaurant asks about allergies, which is comforting. Honestly, food is subpar and just tastes slightly off. They continuously serve my grandsons gf/df meals with either ranch or butter on the plate, which obviously isn't df. Pizza place was actually the best, separate oven and df cheese. Last night we ate at barnyard and I was bloated within minutes from a guaranteed gf dish. I'm not reactive in general. Grandson has thrown up at least once a day. I've felt better eating off site - there's an in-n-out and chipotle right up the road, and other restaurants pretty close. Bring your own drinks for hotel rooms!! The place is super fun and really tries to accommodate allergies. The ice cream places uses separate scoops for 3 flavors offered.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I have not tried the pizza as I wasn’t sure if they had a gluten free oven but I was very pleased with the large selection and that the staff seemed very knowledgeable.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for kids
• Good for lunch

Everyone else at the hotel was outstanding. However, we ate a late lunch at their hungry as a wolf pizza outlet yesterday that stands out and not in a good way. I emailed with their sous chef, Jeremy Doutt prior to my family's stay and was assured food allergies including gluten were accommodated and taken seriously. I'm only conveying this because my family's health was blatantly disregarded. And while it's commendable they offer opportunities for kids with special needs if they are handling food prep and dealing with the general public, then it’s their responsibility to ensure they have the capabilities or are properly supervised. As soon as we entered we were not greeted by the only staff, a special needs kid in glasses and chefs coat with no identification and were treated as though we were inconveniencing him. I asked him if the gf pizza was one size he answered me and then proceeded to walk away and ignored us for 8 minutes with zero communication as he worked on another order. He finally returned and I gave him our order and told him it was due to allergy. Either he didn't care, didn’t understand, or missed it since he was already walking away. Another member returned by then and I was able to get dressing for our salad since he didn't offer it when we ordered then it turned out the cup he gave us didn't work. Finally, once our order was complete we found out from the 2nd staff member that the first kid had forgotten to ask if we were dining in or out and had decided to make it out when that was never our intention. It has now become apparent that he also cross contaminated our pizza as my 4yo is now experiencing the effects of blatant cross contamination since he likely did not use a clean pizza cutter free of gluten when he cut our pizza, which we'll get to deal with the after effects for at least the next month. This has been by far the worst customer service experience we have ever had in memory. This is in stark contrast to their swim store staff and build a bear staff who all went above and beyond standard expectations and did everything to provide us with the some of the best customer service. I am not sure if we'll return but if we do, we most definitely will never dine in their establishment especially since their food handling was deceptively disregarded which is far worse since they gave me and my family a sense of false security about our meal choices with them.

Celiac friendly?

No

We had delicious meals at Barnyard and the Loose Moose buffet. At the Barnyard my celiac daughter got a grilled cheese and fries (dedicated fryer!). At Loose Moose breakfast buffet, the chef came out and walked her through what he could make her fresh, they also have a dedicated waffle maker.

The only disappointment was a lack of grab-and-go GF sweets. My son got a Dunkin Donut and I couldn't find anything for my daughter. The girl at Ben and Jerry's said they don't have fresh containers to scoop from but she could use a clean scoop, so that wouldn't work. The candy story didn't have anything GF that wasn't a plain old package of candy (like Reese's PB cups). She settled on an Icee. Would have loved a few goodies for her.

Celiac friendly?

Yes

Wow!! Knowledgeable staff from hostess to chef and everyone in between! Excellent service and food made for me with no eye rolls or annoyed sighs. My kids actually commented that I was being treated like a Queen!! Absolutely one of the BEST experiences I have had outside of my kitchen. Usually I survive on boring fruits, veggies and simple meals I pre make when we are staying at a hotel. Not here!! Separately prepared bacon, sausage, eggs, GF toast and waffles in a dedicated toaster and waffle iron, amazing pizza--so good and prepared in a completely separate kitchen from the main brick oven pizza. Even Ben & Jerry's eagerly accommodated me by opening a brand new carton and using a clean scooper with washed hands and freshly changed gloves into a cup from a brand new sleeve! I have not had ice cream with my family in years outside of the house!! What a treat to be respected and to not be considered a problem. I want to live at GWL! Thank you!!

Celiac friendly?

Yes

GWL does such a great job! I asked for a celiac dessert and they made a chocolate chip cookie ice cream sandwich that wasn’t on the menu! And my son said the GF pizza was the best he’s had!

Celiac friendly?

Yes

Celiac friendly?

Yes

Many gluten free options. Even a couple of the appetizers that aren't gf can be served with corn chips (goat cheese dip) instead of bread. Street tacos were Delish. Prob should avoid fryers.

Celiac friendly?

Yes

Chef came out to talk with us before prepping meal for our son with Celiac. GF buns, GF pizza crust available.

Celiac friendly?

Yes

amazing experience for my family. highly recommended

Celiac friendly?

Yes

I couldn’t be happier with our stay. Myself and my 8 year old are celiac. We had supper at the buffet last night and I was both hopeful because of the reviews I’d seen but also skeptical because it’s a buffet. At the front when you are greeted they ask how many in your party and any allergies. I told them we were celiac. She wrote it down and seated us. Minutes later the sous chef came out and took us on a tour of the buffet and showed us what we could eat. And anything we couldn’t he described how he could make it safely out back and bring to our table as a ready to order meal. I almost cried. We were in our glee. Between the two of us we had ribs, chicken, steak and gravy, fries and gravy, pepperoni pizza, veggies, creme brulee, cupcakes, ice cream. There were seafood dishes, chilli, custard, jello and other stuff there we could have but we couldn’t manage to try everything. We tried. 😆 Breakfast didn’t have quite as many options but it had lots. Yogurt, fruit, beans, gluten free bread, bacon, ham, scrambled eggs, omelettes, he made us safe pancakes in the back and brought it to the table. The only issue I had was he told us the Lucky Charms were gluten free. I explained why they still weren’t safe for us and I don’t think he agreed. But neither of us wanted cereal anyway lol My daughter kept telling me ‘you have to tell everyone about this place! There was so much! Usually we can only pick one or two things! But here I can have anything! Can we move here?’

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Chef came out to talk to us before breakfast and dinner at the buffet. Offered to cook gluten free meals in the back if there wasn’t enough at the buffet. Very friendly and helpful staff, and the food was delicious. Baked gluten free pizza for us for lunch. The only drawback was that there was no dedicated fryer. A wonderful holiday and great eating experience!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I was very specific with our waitress about my celiac diagnosis. The chef came to the table and personally guaranteed a gluten free meal. He took extra precautions and discussed them with me when he delivered the meal also. I had the chili lime chicken bowl and it was filling along with delicious!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner

They were great with our 7yo celiac. Pizza, fries (separate fryer), buns, pancakes, and more! The sit down restaurants send the chef out to the table and talk about the gf food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Based on other reviews, I asked the staff if I could bring my own food in so I could eat with my family because they wanted to eat at the hotel. They got the manager, and she told me they take allergies very seriously and have a seperate kitchen. I told her about the bad reviews I saw on this site and she said to always ask for and order with a manager. I ate both dinner and breakfast (they will make you seperate food if you ask. I wouldn't trust the buffet) here and didn't get sick.

That being said, I had ordered a roasted chicken breast with au jus, with mashed potatoes, and a vegtable (what was listed GF on the menu) and instead got a deep friend chicken breast/thigh chunk and French fries. The manager was so nice and said she was watching them make it so I didn't get sick, and that they fried the chicken and fries in a seperate pot of oil to be safe. But, also I didn't order fried chicken and fries and wish I would have known about the substitutiins ahead of time.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good