Review of Grill'd

I've heard only great things about Grill'd from the celiac community, so being in Sydney went inside to order. The lady taking my order said she could not confirm it was celiac safe because they used shared equipment and grills for the patties and bread??? Didn't order. Left hungry.

UPDATE: Same location, different employee. He said they are gluten free and fries/chips are all in a dedicated fryer, but also that if you order your burger GF it is cooked on a special griddle. The only thing that makes me nervous is that one employee knew this, the other did not.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor