Review of Haidilao Hot Pot

Exceptional service. They asked about allergies and I mentioned I'm gluten-free, and our server immediately pulled out his phone and let me take a picture of a spreadsheet that featured all the allergens of the soup bases/ingredients. It was actually kind of hilarious – within 10 seconds, there were suddenly three other employees at the table, all of whom were notified that I was GF lol. We got the tomato soup base and pork bone broth (you need to specify GF, they have both a GF and non-GF version), and basically all of the additions are GF except the noodles (I got vermicelli noodles instead). The one area where there are fewer options is the sauce bar. There is a sign above the bar that clearly marks different allergens, and one sign for GF items specifically. As you'd probably expect, only the sesame oil, scallions, minced garlic, chilis, and some other vegetable ingredients are GF, which means less of a sauce than an herby topping. I didn't find this to be a problem at all, since the tomato base was flavorful enough, but something to keep in mind.

This place is known for its attentive, above-and-beyond service, and it really showed the night I went. I'll definitely be back!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for keto
• Good selection of healthy options
• Good vegetarian options
• Good with other allergies
• Reservations recommended