CLOSED JUNE 2014!!!
They were great to me. No gf menu but a manager came and talked over options and made sure everything was right. Loved it.
They don't have a gluten free menu however they offer gluten free buns and staff is very well educated on allergens. They are very accommodating to celiac.
Chef will accommodate to maintain gluten free meals, just speak to your server. Hostess was sweet enough to ask the chef before we even sat down. Staff is knowledgable and repeatedly said what was gluten free and that it was gluten free when it was brought to the table which made me feel safe with all their group communication! Had a cheeseburger with lettuce for a bun, fries on the side. Fries are in a fry only fryaltor. Yum! :)
My family and I were very hungry, and we wanted a place we knew had gf options. When we sat down, we started to take note that service was very slow. My dad asked if they had a specific menu for gf people and our waitress said "oh we'll just take the bread off" and we instantly knew something would be wrong. Luckily, the manager came out and he cleared everything up for us and checked the sauces and made sure we could have a gf meal. I got a garden salad with shrimp, my mom got salmon w/ broccoli and mashed potatoes, and my dad got a Caesar salad with shrimp (no croutons). When our meals came out, everyone's was fine, except for mine, because mine had a crouton on it. They fixed it, and I didn't get sick. My dad thought he got a little sick, however we aren't really sure. May have been cross-contamination.
There is no gluten-free menu. But the kitchen manager came and sat down with me and went through the menu and told me what I could and could not eat. This was very helpful! They have gluten-free hamburger buns. I got a cheeseburger and fries and it was very good.
No specific gf menu, but the manager walked me through the menu......he also advised that there is a separate fryer..... he made sure my food had no cross contamination. i had potato skins as an appetizer, main meal was a cheeseburger and french fries......
No GF menu but they are awesome answering questions and getting answers. I wanted to nachos (corn) but are fried in general fryer. They do have a separate fryer for french fries. I ordered the Cobb salad with ranch (honey mustard is not GF). Will add another review later to see how it was and if I reacted. 5 stars for service.
Gluten free buns, dedicated fryer. Recently switched to a gluten free BBQ sauce. My daughter has celiac. She got the ribs and fries and was fine. They weren't super educated but the manager was very helpful. Said the company is working on a gluten free menu. For now you pretty much just need to ask about individual items.
If you have kids, be warned that there is nothing gluten free on the kid's menu. $6.95 for a hot dog without a bun seems outrageous. Forget about french fries since they do not have a dedicated fryer. I had a cheeseburger, which came on an Udi bun (yuck). I ordered the burger done medium, and it came rare, red, mushy, and cold in the center. The restaurant was not at all busy. We won't be back. I would rate it zero stars if I could.
Manager recommended the Mac and cheese. When I asked if the pasta was gluten free he said oh oh no that's right. Don't get that. Then he said they had a dedicated fryer for allergies. 1.5 hours later still no food. The fryer broke. No one bothered to tell us. They do have udis gf buns so the burgers technically are GF but I would not trust contamination. My daughter is celiac and I just can't risk it.
Terrible GF experience here. I find that large national chains usually have this whole GF thing figured out, which is why we went here, but Hard Rock Cafe was a dismal failure. Yes, they will offer you a GF bun, as if that's all we celiacs need, but after questioning I quickly learned that they had incredibly few options. Even simple things that are usually safe like a sauteed chicken breast or salmon weren't GF (and couldn't be altered to be GF.) Both the server and the manager were very uneducated (the server had no CLUE what I was talking about, which is why I had to ask for the manager) so I didn't feel safe at all. In the end, the only item I felt I could eat with any confidence were the nachos (and they were burned and cold, to add insult to injury.)
Great. Manager explained the menu and asked about sensitivity to ensure all items were accommodating. Gluten free buns. Dedicated French fry fryer. Excellent service and atmosphere.
Server wasn't very knowledgable for what I could and couldn't have. Not many options. Was brought a salad with croutons initially but sent it back and had no problems. The steak I had was also very good. So it was overall good
Really good food. Staff seemed knowledgeable but also checked with kitchen and made suggestions appropriately. No gluten free buns at this location although other HRC's have had them. Great meal but made me wonder though when different locations suggest different options unless that's due to regional differences.
While the waiters were not knowledgeable they got the chef who was very knowledgeable about what I could have. Knows about cross contamination. Chef Jess even have me his card in case there were any problems. For a chicken salad. I have been to hard rocks across the country and have had similar experiences
No gluten free menu, but server, gluten free himself, went through the menu page by page and pointed out options including burgers on a gluten free bun, salads, steak, and grilled wings. The fries are gluten free normally but he told us there could be the chance of switching friers especially during busy times, so that we could make our own decision on whether to eat them. Unfortunately all the BBQ entrees are not gluten free.
Manager came out to go over menu. Lots of choices but no dedicated gluten free menu. Can't have nachos but fries made in separate area. Amazing Udi's gluten free bun. Manager even gave me one to take for free. A little loud but great food and service. I recommended they make gluten free flags so you know your food is correct. It was hard to tell the rolls apart (but that's also a good thing).
Hard rock does not have a gluten free menu. However, they have options for people that are gluten free. Almost all of their sandwiches/burgers are gluten free, as long as you ask for a gluten free bun. Make sure to ask your server if the fries are cooked in their own fryer, and if they are, get them unseasoned. Their BBQ sauce is not gluten free. Also, their service was slow, but the food was very satisfying considering we just came from a long day of not eating.
Great service! No gluten free menu but just tell the waiter about your allergies and a manager comes out to discuss your allergies. He gave me all the options for myself and my two boys 4 and 6. They have a separate grill and fryer so we enjoyed gf fries. It was a great meal and no one had any issues afterward.
I was recently at Universal Studios and was unable to eat anything within the park. As we were leaving we decided to try the Hard Rock Cafe. A manager was sent over to take my order and informed me that all food was made on a seperate grill. Also things like french fries were made in a seperate frier. I was able to eat a fantastic meal with no worry. I would highly recommend going to the Hard Rock the next time you are in Orlando