Review of Harry Buffalo

2120 East 4th Street, Cleveland, OH 44115

Overall Rating

Review


The staff need some serious etiquette and allergy training. We ate here a year ago and had a great regular cheese and pepperoni pizza on the GF crust. I have celiac disease and I did not get sick. This time, however, from the moment we arrived we had a bad vibe. Our waitress seemed like she was having a bad night and was kind of spacey. From the beginning, I stressed that I have celiac disease. I also said it was great that they added new items (which gave me confidence that they knew what they were doing). We ordered drinks, which took 15 minutes and were not what we had ordered. I asked about the BBQ sauce and whether it was gluten free, and she came back about 10 minutes later to tell us it was Sweet Baby Rays, so yes. We ordered the BBQ pizza and 30 minutes later it came out (and there was probably 5 other tables in the restaurant so it really was not that busy). I immediately noticed that the pizza was not gluten free because it was practically as thick as a deep dish from Pizza Hut. We informed our waitress, and she came back and confirmed that yes it was not the GF pizza and "thank goodness [we] noticed." My boyfriend then expressed our frustration and asked our server "why would you bring a gluten pizza when we had a 5 minute conversation about making sure the BBQ pizza was in fact gluten free on the gluten free crust? And she replied "honestly I thought we were just talking about the BBQ sauce" ... *facepalm*. Why would one inquire about GF BBQ sauce, but order a gluten crust pizza? We even said "gluten free crust" WHEN we ordered. But I digress. 20 minutes later, the GF pizza came out and it was horrible. It was obviously made in a rush and it just really tasted gross, honestly. We don't plan on returning.

Updated 7 years ago

Symptomatic Celiac