Review of Harvest Kitchen & Bakery

Got sick, food was also near flavourless - even spoke to the chef & was reassured strictly GF. $60 for brunch to spend 3 days recovering - will not be back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Emma, I am sorry that you had to deal with illness, but I believe you may be speaking about a different restaurant. What you have described here does not, in any way, describe our restaurant. It would be impossible for you to get sick if you had specified that you were gluten-free when you ordered your food. Other than our bread and tortillas which are kept totally separate, we do not have ingredients in the kitchen that contain gluten.

You rated us 1-star on the following:

Safety:

1. There is no wheat flour in our kitchen.

2. Our fryers are entirely gluten-free.

3. Every dish for a gluten-free client is inspected by a manager and then marked with a gluten-free pick.

4. We have separate equipment (including heating trays, toasters, waffle/pancake makers) & this equipment is located in an area that never has gluten present.

5. Our safeguards and stringent training allow us to safely serve over 3500 very happy gluten free customers per month. And these customers keep coming back because they know we care and Harvest is a safe place to eat.

Taste:

Harvest was voted Best Brunch in Houston. We continue to be a leader in our field by offering the most flavorful and exciting foods in the brunch business.

Variety:

We have the LARGEST variety of gluten free items of any restaurant in Texas. Our 14 page menu offers over 100 different items, ALL available gluten free!!!

After reading the statements you made about our restaurant, it deeply concerns me that you never personally reached out to discuss your experience. If a person with a gluten allergy feels they have been infected by a restaurant, it is common practice to contact the restaurant owner or manager immediately to make them aware of the issue. This did not happen in your case. Had you contacted us we would have looked up your ticket and may have been able to understand what happened.

If you ordered gluten free at the register, and received the food you ordered marked “gluten free “, then it is impossible for you to have received anything that contained gluten from our restaurant.

I welcome you to reach out to me personally to further discuss your experience.

Regards,

Chef Lori Pope