Hillstone Restaurant

2 recent ratings
$$$ • Restaurant
Reported to have a gluten-free menu
2650 E Camelback Rd
Phoenix, AZ 85016

Most Recent Reviews


Gluten Intolerant

Overall Rating

Review


I had the French dip, but ordered without the bun. This is served with French fries so I asked if by chance the fries are cooked with other foods that would contaminate it and they are cooked separately. Also I asked about the au jus having gluten and I was informed it doesn't. I didn't have any issues with my stomach the next day. I am don't have celiac, just intolerant of gluten.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 8 months ago read full review

Overall Rating

Review


Great experience and very knowledgeable staff.

Safety


Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 11 months ago read full review

Symptomatic Celiac

Overall Rating

Review


NOT CELIAC SAFE!! I have loved Hillstone for years. In fact, their French Dip was my “last meal” of choice. When I was recently diagnosed with celiac disease I knew my favorite, higher-end, stellar-service-Hillstone would be able to accommodate. Sadly, they did not.

I called ahead and was told there was no printed GF menu, but the server could assist. I let her know of my needs, she said she could “make anything work”. Didn't give me a lot of confidence.

I ordered the filet, pomme purée & broccoli. Artichokes for app. They were delish. Sure enough, was home sick all night. Frustrating, I had just spent the week traveling to San Diego and didn’t get sick once. But here at home, at (what used to be) my favorite restaurant I do.

It would be lovely if Hillstone could create a true GF menu and teach their staff about cross contamination. So long, Hillstone.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good selection of healthy options
  • Offers outdoor seating
Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Gluten-Free Menu

Categories

  • Dinner
  • Restaurant

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


Absolutely amazing Salmon salad was a specialty item.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


They don’t have a gluten free menu but have gluten free items and staff is knowledgeable about Celiac’s. Eaten there several times and never had an issue plus food is really good. On the pricey side so it’s our go to for special occasions.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


The service was terrific and the staff went back to the kitchen three times to check items and suggest other options. However, menu items are not marked and are a bit limited. Many of the mains, including salads and dressings, aren’t safe but this restaurant’s signature artichoke appetizer was safe, and I did not get sick as a sensitive celiac from the artichoke and an altered caesar salad.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Wonderful handing of gluten free request. Chef came out and went over their procedures. Food was wonderful!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good selection of healthy options
  • Good with other allergies
  • Offers outdoor seating
  • Reservations recommended

Overall Rating

Review


No gf menu, not even little gf symbols on the normal menu, so you exist completely at the whims of your server. My server was totally put-out about my not wanting to get the fish (I know it's shocking to people without food allergies that some of us have preferences). I was glutened here for something that supposedly the kitchen said would be safe. Also the only side I was offered (broccoli) was disgusting, the flavoring was like cheap hard candy, not anything that I have ever wanted any vegetable to taste like. They also messed up my father's (non gf) order in multiple ways.

Celiac friendly?

No

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