Review of Il Massimo - Legacy Place

Was always a safe place and ate here for years with complete confidence. Something has changed and it appears the staff both front of house to back are not trained properly or just don’t care. When meal arrived, I questioned that it was gluten free. Confirmed by 2 employees that it was- it was not. Spent the overnight violently ill. Contacted the manager next day who was lovely and said there was a “mix up” and someone would get back to me regarding my experience- that never happened. Didn’t want the gift certificate that was offered for “my inconvenience”, but rather a resolution on how this was being addressed so it didn’t happen to someone else. A week later I placed a second call to the same manager who was surprised that no one had responded to me and assured me senior management would be contacting me- 2 weeks later, it has never happened…. Can only assume that gluten free/ celiac diners are not a priority… truly sad how this was handled.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good