HUGE shout out to the staff at this establishment today. This was my first dine out experience at fast food since being diagnosed with lupus and celiacs. The young lady at the register quadruple checked my order and also verified with the manager and working staff about it coming through. Then once my order came up the manager stood at the counter until it was picked up telling everyone to keep my order seperate from my son and husbands (non gluten free) order. I felt so incredibly safe and can’t say enough how much that meant to me today. Thank you
— Very
— Most/All
— Excellent
A manager helped my husband and I after finding out he was celiac. He told us the fryer was dedicated to fries, that the grill would be cleaned, that they would change their gloves, and do everything possible to assure that there wasn’t any cross contamination. Based on the previous review, we were skeptical, but we watched our food being made & they did everything they promised. The food was delicious & more importantly, my celiac husband had no reaction. We’d definitely come back.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
The person who took my order indicated that the fryer is pocket used for French Fries. He added a "gluten allergy" note to both the burger and fries on my ticket. Based on my online research, I expected this to trigger a special protocol including glove changes. I watched the two people making the burgers closely, but didn't see any glove changes. This made me uncomfortable so I discarded my burger. I probably should have asked or even sent it back, but I wasn't prepared to do so in the moment.
— Not very
— Most/All
— Average
Order "protein style" to get it wrapped in lettuce
5/24 It’s still busy, it’s still clean, and it’s still safe. This place is always busy, but it’s clean and it’s safe.
— Very
— No gluten-free information on the menu
— Some
— Good
Tell them you are gluten free and they will note it in the order. Get burgers “protein style” for a lettuce wrap instead of buns. Fries are 100% safe! Never had any issues here, just don’t forget to tell them you have a gluten allergy so they take the necessary precautions for CC
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
I had heard it would be safe and I was not disappointed. Dedicated fryer for fries. Burger served protein style (lettuce wrapped) and on separate tray from rest of non GF order. Employee verified gluten allergy on fries and burger order. Symptom free and first fries in 4 months!
— Somewhat
— No gluten-free information on the menu
— Some
— Good
The protein style at in-n-out is my to go. The fries are amazing with no risk of cross contamination.
— Somewhat
— Some
— Excellent
They told us that they will not accommodate celiac. They refused to cook the burger in a separate pan or clean the grill. They said that 100% of cooking surfaces are touched by buns and they clearly did not care.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor