I love the food!
Went around 3:30 pm, which is after their busy peak lunch hour. Told them I had a gluten allergy and she immediately put on fresh gloves. I ordered a turkey sandwich with avocado in a lettuce wrap. The lettuce was very fresh and big enough for a sandwich. She seemed to have covered the entire sandwich-making area with protective paper, which I think was for me. She told her coworker he couldn't work on the sandwich because he didn't have clean gloves - so she did the whole process to the end. Keep in mind, this is a place that uses bread day in and out for 99% of their customers. So if you're really really concerned about cross contamination this is a dangerous place to begin with - but my experience was good.
I'm a worker at this location and I'm also gluten intolerant. There is a different bread choice- an unwich: whatever sandwich you want in a lettuce wrap. Our location takes allergens very seriously and takes every precaution we can to avoid any reactions. Just be SURE to notify workers before hand so we can set up to make your food.
I did not get sick and their attitude towards gluten indicated they took it very seriously. However, I ordered a tuna unwich and they got both the tuna and other ingredients from the containers on the line. The sandwich preparer also wiped his fingers on his apron while making the unwich and then continued making it. They used the procedures they had been trained in and asked the shift manager who led them through the process. Probably they just need some more training.
They offer unwhich. It is a lettuce wrap. It is very filling and very delicious!
When I asked if there was gf options I was looked at if I had lobsters crawling out of my ears! The manager said the meet SHOULD be gf. They could do an u with but its prepared on the same surface and with the meat that SHOULD be gf..... I could see cross contamination would be a huge issue. It's all prepared in same place where bread is touching. I didn't take the chance and left!
the #9 Italian night club is so amazing in the lettuce wrap that I do not even miss the bread. I never feel that way.
I love getting an unwich when I'm travelling. However, at this location I have been yelled at, told I'm "wrong" and been altogether disrespected. Most of the employees are completely ignorant and make the entire experience terrible. Their customer service is horrible.
Do an 'unwich' (lettuce wrap). Avoid roast beef and cheese.
The unwich is a great gluten free sandwich. Pretty much any sandwich u like in a lettuce wrap. Great service and experienced staff
I always order the "unwich" from Jimmy Johns and watch them like a hawk to be sure there is no cross contamination. However, at this JJ, one of the sandwich makers mom has celiac. Casey was awesome at making sure that he made the unwich with no contamination what-so-ever. Wiped the counters, took off the top layer of paper, changed his gloves, used fresh cut tomatoes, etc. Thank you for being so considerate!!!
Great food. Order the unwich. Seemed very knowledgable about gluten free and changed their gloves.
Emailed them and got this back:Avocado – It is gluten free.Bacon - It is gluten free.Beef - It is not gluten free.Ham - It is gluten free.Capicola - It is gluten free.Salami - It is gluten free.Turkey - It is gluten free. French bread - It is not gluten free.Wheat bread - It is not gluten free.Tuna – It is not gluten free. Cheese - It is gluten free. (Based on the FDA proposed ruling saying that product with <20ppm gluten can be decaled as gluten free)Mayo - It is gluten free. Cookies - They are not gluten free.Chips – They are gluten free. We have a great gluten free option..our unwich (Lettuce wrap).
They will make any sandwich a lettuce wrap. They knew immediately to change their gloves when I told them I had celiac disease. They also give mayonnaise and mustard packets to prevent cross contamination. They even got a brand new knife to cut my pickle without me even asking. The guy there this particular day was very aware because he said his daughter has celiac. It's nice to have another option for dining out!
Warning: the beef here is NOT gluten free. Everything else (excluding obvious cookies/breads) is listed as gluten free per JJ.Warn them ahead of time if celiac, so they can change gloves and ask for a clean/non-contaminated surface at this location, as they've neglected to do this on their own in the past.The food is great, the staff isn't as knowledgable of celiac protocol, though.