Review of Kyo Bar Japonais

711 Côte de la Place d'Armes, Montréal, QC H2Y 2X6, Canada

Overall Rating

Review


Sad to say....Beware! Multiple times we asked to ensure what was GF. One server brought what they said was a GF beer but clearly stated Barley and malt as ingredients and not a gluten removed beer. Fortunately we caught this. They poured soy sauce and when we asked it was not GF - they do have GF soy sauce. A staff member brought shrimp tempura to the table which we we had not ordered - we told them no. They then brought chicken skewers we hadnt ordered but told us they were ours because they were GF. Then we ordered a maki combo (different server) which stated GF on the menu we confirmed when ordering then when it was brought to the table we were told it was GF. ONE of the rolls contained panko tempura crumbs! When we questioned the server she said oh sorry that is not GF unfortunately we already ate a piece each. The manager then came apologized and offered a GF dessert in compensation. We declined. They clearly do not understand the importance of being careful and the impact on the health of clients as a result of carelessness or ignorance. The service was also exceptionally slow, the credit card machines didn't work well and no one seemed to care about any of the errors. The sashimi was very good but could not make up for the mistakes and poor service. If you choose to eat here be very very careful and double check everything.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 10 months ago