Review of Lotus Cafe & Juice Bar

I attempted to contact the owner by phone and e-mail but haven't heard back.

Here is the e-mail I sent (posting so that celiacs are aware that they use a shared grill and do not clean in-between):

I was excited to eat breakfast at your restaurant yesterday and used my Nima Sensor (gluten sensor) to test the food before I tried it. Mind you, I mentioned I was celiac when I was ordering and that I had a gluten allergy. I was told, no problem. Lo and behold, my pancakes had gluten.

When I spoke to the manager, he said that everything is cooked together and that they can't guarantee anything as being celiac safe. This wasn't mentioned to me when I was ordering, nor did I see it written down anywhere. He didn't say sorry or offer me a refund, or anything. It was an extremely disappointing experience considering how excited I was to try your food, and the lack of customer service thereafter.

When gluten-free food is cross-contaminated it is no longer free of gluten and makes it extremely unsafe for celiacs like me to eat. It would be wise to mention that your food risks being cross-contaminated on signs, and to anyone ordering who states they are celiac or have a gluten allergy.

Feel free to e-mail, or call. I attempted to call this morning, but I believe only the same manager was present.

Thanks

Celiac friendly?

No