Review of Lou Malnati's Pizzeria

Honestly had a bad experience here. We went during prime lunch time and waited about 40 min for our pizza (not the worst thing ever and I understand they were busy). But when the pizza came the server brought me deep dish after I told him twice I want thin crust. I also told him I had an allergy. He used the tool to grab the pizza on my family's pizza first and then proceeded to use the same thing on mine. So basically cross contaminated right in front of me. I asked for the correct pizza and explained why I couldn't eat that pizza. It took another 25 minutes. The server clearly wasn't listening cause he messed up a few other things with my family's food. The pizza was honestly not that great. Not horrible but not worth the price and waiting an hour and a half. They did comp the pizza which was nice.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average