Review of masa japanese steak house

1707 S Willow St, Manchester, NH 03103

Overall Rating

Review


I decided to come here after reading the good reviews and I was pleasantly surprised by the large separate GF menu. My boyfriend and I ordered the same meal but mine GF and his regular. It was brought out by a food runner and when I asked which one was the GF one he was not confident and just randomly put one down in front of me and walked away. I was very scared to start eating so I waited for the server to come back to the table, after a few minutes she returned and after much hesitation and examining the two plates assured me that mine was gluten free. 10 minutes later, her and the manager come by to ask if I have eaten anything yet, after I’d already eaten half and they tell me that it was mistake and I wasn’t eating the gluten free one. They tell me to stop eating and that they are going to make a free one “on the house”. After 20 minutes I get my new GF one and I just get it to go. We get the bill and they charged us for both meals!!! after explaining that I have celiac and will be sick for the next two weeks and don’t understand why we are paying for both they took one off. Moral of the story: if you have celiac I would not recommend coming here!

Celiac friendly?

No

Updated 4 years ago

Celiac