Review of McAlister's Deli

I informed person taking order that 2 sandwiches were for people w/celiac. I’ve eaten here many times before with NO problems. This time that was not the case. Sandwich had identifiable ingredients not in my sandwich along sliced areas of bread, there was mustard on bread (only Mayo on sandwich). Obviously gloves were not changed, clean knife was not used. I have to assume that there was not attention to application of Mayo as well. I was severely disappointed when I had typical cross-contamination symptoms that 30-45 minutes after eating. This was my first bad experience with the deli. I love the quality & care that USED to go into my food prep there. The manager (I spoke with her the first time I visited this deli) has been super educated and is very knowledgeable about all gluten sensitivities. She explained their procedures for making sandwiches (which was same as other McAllisters I’ve eaten in back in Midwest). I felt very confident about ordering my food yesterday. That was a mistake. I do not know that I’ll ever eat there again. You can’t see the prep being done, so you are at the mercy of whoever is making your food. And it appears the attention to procedures and protocols regarding allergies is not strictly adhered to. Beware and eat at your own risk no matter how delicious the food is. The pickles have great dill flavor and crispiness. (I hate to not say something good about the food.) Service at counter was very good. It was the actual sandwich prep that was the problem.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good selection of healthy options
• Good vegan options
• Offers delivery
• Offers online ordering
• Offers outdoor seating