Horrible service! Had the pizza burnt twice and was told, "it's GF what do you expect." Then had the manager yell at us for being upset that it had been burnt twice, even though we'd waited for almost an hour and a half and had only seen our server twice all night. Because I was so hungry had a slice & of course got sick because of cross-contamination. I've never had these many problems at any Mellow Mushrooms!!
They have a decent crust using Smart flour. I have not had a reaction anytime we have a pizza from Mellow Mushroom but the price keeps us from going there. Waayyyy too expensive.
Good pizza. Though I was unsure at first that they understood cross contamination, they did a great job.
Nice atmosphere. Employees had no clue about a gluten free menu. They all just parroted back that the only gf pizza was the medium size. Crust was soggy. 19.50 for a med pizza.
Ate here 3 days ago. Ordered gluten free, specified gluten free. When the pizza came out it was not gluten free. You can always spot a gf pizza on sight. The server immediately sent the manager out. He apologized and rushed a gluten free pizza out to us. It was delicious, one of the best gf pizzas I've ever had. I did not get sick but still...a little scary.
We didn't get sick but this was not a good pizza. We have grown accustomed to getting high quality gluten free pizza from MM, but this one was cold by the time it got to us. And it was probably cold because it wasn't completely cooked before they took it out. They were very understanding and offered to take it back, but I am not one to send stuff back after it is brought out to us. We got a discount but would rather have had a good pizza.
This was the best experience I have ever had! There was no awkwardness at all. I called my order in and they took it like any other order, no questions no "tone." When I went in to pick it up the staff was awesome! They were attentive and informed! My family wanted to eat at another pizza (buffet) restaurant that was not understanding or helpful when I called. I picked my deliciousness up from MM and ate in the car in the parking lot of the other restaurant.
Holy Cow!!! This place was great! Gluten, soy, dairy allergies here. They use Daiya cheese. Sooo amazing. Pizza was great and I didn't get sick! I even had leftovers for later (they didn't last long!)
I have been eating here for years because there have been no other alternatives in town. They do have gluten free crust which is also vegan, but I believe the additives in it tend to make people sick anyway. Also, it's never ever crunchy and has the consistency of raw dough. The toppings are good. Salads are mediocre but do the trick. The amount they charge for everything is astronomical. If you eat at Marleys Pizza on Dickson Street you will save ten dollars per pizza and actually like what you get. This place is a rip off.
The best gluten free pizza I've ever had, hands down! Dedicated kitchen space and trained staff, so no worries about cross contamination! Mellow Mushroom is one of my go to places in St. Augustine every time I'm there, wish there was one closer to me!
Very expensive for good, not great, pizza. Gf crust is very thin and has a whole wheat taste to it.
Great pizza as always. Although sometimes I wish the crust were a little thicker. There are no other options for GF other than pizza. I did ask if I could have GF plain pizza crust to go with their hummus dish that is GF. They had to check with the manager, and I was able to have GF pizza crust as flatbread with their hummus dip. They should have that as an option on the menu!
told them it was more serious than just a choice to eat gluten free and still got very sick from the food.
gluten free pizza was ok, got severely ill after. My guess is cross contamination.
Great pizza! This location is so much tastier than the ones in DFW!