Review of Mel's Drive-In Hollywood

Gluten friendly marked on menu. Reception and waiter both agreed they would do their utmost to avoid cross contamination as I'm coeliac. Meal ordered and delivered by another staff member (I thought he was a chef at first) I commented that I had ordered without a bun because I am coeliac and being cautious. This staff member sarcastically commented loudly that there was a high risk of cross contamination in the kitchen. I talked it out with my hubby and said I didn't feel comfortable eating it. I was furious and hungry. My waiter returned and offered to have remade, at first I refused. My confidence in the food was gone, my waiter then said the other staff member was not a chef and that he didn't know why he had touched my food. He assured me he would have the meal remade with great care, which he did. The cost of my meal was removed from the bill and my waiter apologised. My meal of chicken, smashed potatoes and vegetables was hot and tasty. Unfortunately they have a staff member who needs attitude training.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent