Review of Mill Wharf Restaurant

23 Mill Wharf Plaza, Scituate, MA 02066

Overall Rating

Review


I cannot believe how bad of an experience we had today. We saw good reviews on this app and we were excited to try someplace now. The Mill Wharf was terrible. We specified to our server that we had 2 people with a gluten allergy, and the gave us 2 gluten free menus. We were excited to see a good variety of options, including dinner rolls! My son ordered a chicken Caesar salad and we asked for a gluten free dinner roll with it. My daughter ordered a gluten free cheeseburger on a gluten free roll. The gluten free menu states in large letters not to get French fries. When they bring out my son's salad and roll, there are regular croutons on it. We explain this to our server and explain cross contamination to her. She assured us that they are normally careful and she will have it fixed. When the new salad comes out not even 2 minutes later, I asked again if they made a whole new salad including new grilled chicken. The manager came up behind me, carrying my daughter's cheeseburger, and he states, yes, they redid the whole salad. We were skeptical but before we could address it further, the manager put my daughter's burger down and it is covered in French fries. Again they apologize and say they will fix it. We explain we need a whole new burger because the fries touched it all. We all agreed not to eat until she got her burger. When it came out this time, it was alone on the plate and looked ok, but was missing cheese. When this was pointed out they again said they would fix it and took it back. The burger came back AGAIN, only this time with cheese, and on a different type of roll which was much larger in size and was not gluten free. They again apologized. At this point we all left and went to another restaurant. We have never seen such incompetence, especially from a manager, on such an important issue. Needless to say, we will never return.

Celiac friendly?

No

Updated 7 years ago