Don't eat the chips. Order a salad or rice bowl.
The food here is excellent. The burrito bowls are gluten free, HOWEVER, the tortilla chips are not. I (stupidly) didn't do my research before going here and had a reaction. The house-made corn tortilla chips are fried in the same frier as their flour tortilla salad shells, so there's major cross contamination going on in that situation. Otherwise, just stay away from the chips and you're good to go.
I have been here several times the staff always changes their gloves when you tell them you are gf. Very gf friendly and the food is very good.
Ok I really wanted to give this a positive review, but I can't. This place is a celiac/wheat allergy NIGHTMARE. The entire set up is similar to Chipotle minus the flavor. This place has a severe risk of cross contamination. When you walk in their is a line set up just like Chipotle where you start your order and as you move down the line you can add food items to whatever you originally ordered. Here is the problem. The very first server handles ALL the tortillas and fried tortilla baskets. They are made from wheat flour. This guy handles everything with the same gloves and touches the food with the same gloves. The fried tortilla baskets are brittle and can flake off into the different food options. Obviously this wouldn't be a problem for someone that doesn't have a food allergy. The next problem I observed was the guacamole. It's obviously made in gray Rubbermaid bins. My guacamole had a piece of that plastic bin in it that probably broke off from whatever type of mixer they used. Overall the flavors were all BLAND and lacked salt. I'll stick to my gluten free burrito bowls from Chipotle.... They can't compete.
Stopped here in the way to San Diego for a meal with my daughter who has celiac disease (she must eat gluten free or she gets sick) Asked for a mushroom burger no bun. No problem Asked for fruit instead of the fries that are cross contaminated. She were going to make me pay $2.50 extra. Wasn't till I requested the manager (who never showed up) and reminded the waitress of ADA that she didn't charge. Don't recommend if you have an allergy.
My experience here wasn't very good. A lot of food tasted like it came out if a can with that particular aftertaste. The young man and woman at the registers couldn't tell me what my options were--they told me that I would know better than they would. I looked up the GF menu on my phone to be safe. Even so, I had a very rough day and night. Haven't been that sick after a meal in a long time... And I had such high hopes :(
Horrible! Staff was not knowledgeable or helpful in any way. I will not return. The staff was especially rude and obnoxious regarding our food allergy. I was disappointed:(
If you are looking for a restaurant who caters to those who are slightly gluten intolerant, then this restaurant is for you. The main problem is that they cook everything on one grill. Some dishes they fry with a flour tortilla on the grill after they have put ingredients in it. I don't recall the dishes. Then the peppers and onions are fried on the same grill. We have asked that they clean the grill, and sometimes they do though it doesn't appear to be done thoroughly. We feel that that is not to be trusted for those who have celiac.
Not for Celiac -- although the staff was happy to change into new gloves, this does not remove the contamination in the salad and other toppings. The servers touch a tortilla and then reach into the salad tub with the same gloves. This means the salad is now contaminated. This process happens with other toppings as well. I also saw servers spoon toppings onto a tortilla and touch the spoon to the tortilla to spread around the food -- now contaminating the spoon and what the spoon serves. NOT CELIAC Friendly.
This is a place with all fresh ingredients of the highest quality. Most important, the preparers really "get it"! They change to new gloves when preparing a GF order. Although none of their tortillas/wraps are GF, they have a pamphlet that lists all of the ingredients that ARE GF and can be safely (and deliciously) put into a salad bowl or a burrito bowl. There is plenty of variety, and I like knowing that I'm eating fresh, wholesome ingredients like lean meats and veggies.
Very friendly staff. I have not gotten sick once and we eat there often, even though there is much gluten around you. I love the new soda machine. The lines can be long at times but my kids say it's worth the wait. I personally love the sweet tea!
The staff is very knowledgable, and they provided me with an allergen list I can keep in my wallet. Almost all of the food (except tortillas and chips) are gluten free.
Food develops a distinct after taste after a while.
my rating is on the entire dining experience of this fast food restaurant. gluten products everywhere so be careful even with a requested glove change components may be contaminated. they have 1 of those silly coke soda video machines with a line 10 deep to get to it :-/
Went there tonight for the first time. I told them I was gluten intolerant and then had to ask to have gloves changed. The first person did but no one else did. When I asked the second person to not touch the inside of the bowl she looked at me weird. Appears as if they are not trained. If you are looking for this type of food stick with Chipotle....trained staff and the food quality is better. I did not get sick from this trip to Moes...FYI.
Burrito bowl with gf suggestions listed on the wall. Good for fast food.
I've always had good experiences at this location but I do always have to ask them to change their gloves because they usually forget to do it. Can't really say the staff is trained at Moe's so I rely on the website to order.
Great fresh food. Wish they offered soft corn tortillas though.
Has a listing of all items on menu & states whether gluten free or not.
Pretty good food for fast food. GF options are "rice bowls" of combinations otherwise available as tacos or burritos, but these use flour tortillas.
not even close to gluten free. they do have a few gluten free ingredients but contaminated everything they served.