Staff was knowledgeable but that did nothing when it came to the food. I was so sick and I ordered the only "safe" gluten free item (mac n cheese with gluten free shell pasta). What surprised me, too, is that ALL of their meat has traces of gluten, so I could not order any protein.
No
So darn sick. Not safe in the least
No
Love their gluten-free options! I've eaten there several times and never had a reaction! Staff are super helpful!
I couldn't eat there because they do nothing to prevent CC and do not educate their staff. I got a different story on the phone when I called ahead. That always annoys me :(
I don't know if it was just because they had only just opened a couple of months when we had visited there but their staff had no idea what Gluten Free was! They were suggesting things that were not gluten free and when we asked them which ones are, they just said be safe and stick with salads. Ummm we didnt go to NOODLES AND COMPANY to eat a salad! We were inquiring about the sauces and they had no idea what gluten was, what celiac was, the concept of cross contamination etc. So we like spent 10 minutes explaining to 3 of their staff what Celiac's disease was and why they need to be completely Gluten Free! I mean if they were going to advertise that they are a gluten-free friendly place and list themselves in celiac friendly lists they should at least educate their staff first! On top of that, they messed up our order and didn't add the meat (chicken) we had asked onto my husbands plate, so i gave him a few slices from mine while I flagged down the manager passing by (we came from the gym and were both in dire need of protein). I was explaining their mistake and the manager interrupts me then looks at me all sarcastic and tells me that my husband is eating the chicken right now and rolls his eyes. I almost punched him in the gut. We never came back there, as the food wasn't really anything special (seriously I could have cooked all that crap better what was the point in going there), the servings were small and the people were clueless.
No
Ordered the spaghetti and meatballs with gf noodles. They brought it out to me and told me there was gluten in the meatballs. They offered to make me something else but I just ate it anyway. It was delicious but I definitely ate gluten.
very knowledgable and have a allergy menu. was informed on my last visit that the regular chicken breast is now stored in vegetable broth which contains gluten. shrimp, steak, and tofu were gf meat options. pad Thai w/ shrimp is my favorite.
Most the menu can be subtitled with GF noodles. They also have several Thai dishes with rice noodle. They will tell you what toppings a GF and used separate gloves and prep table for the GF dishes you can see the prep line.
Yes
I was very excited to eat the gluten free Mac & cheese. We called to make sure ahead of time that everything would be cooked separately, and told them i had celiac. When I went to order in person I told them the same thing, and still ended up extremely sick sadly
— Not at all
— Some
Pad Thai is a good choice for gluten avoiders. They make gluten free noodles but I’m not sure about cross contamination. Many of the sauces have gluten, including the Mac and cheese sauce. Employee was knowledgeable and helpful. This is a good choice for a quick stir fry.
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Good
I’ve had multiple poor experiences here I will not be coming back.
— Not at all
— Not Much/None
— Poor
They have separate cookware they use for allergies and take cross contact very seriously. I have always been happy with the attention they take with my order when I mention gluten allergy.
— Very
— Separate gluten-free menu
— Some
— Excellent
The staff is really friendly and open to answer questions about their menu. The guy at the register even went to confirm the Alfredo sauce didn't have gluten for me.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent