Review of Noodles and Company

I’ve been suffering symptoms all weekend because the staff and manager at the Burnsville noodles and company location by the mall do not know what gluten is and that their crunchy jalapeños are breaded in gluten. When I called to complain that they mixed the breaded jalapeños in my food, the manager actually said, “I’m sorry but what am I supposed to do about it?” She had to ask her staff is there was gluten in the breaded jalapeños and then asked me what is gluten. And then I went into the store and the manager tried to hide behind the counter. I heard her tell this young girl, “you deal with her” as I came in the door. She then turned her back and acted like she couldn’t see me. So I asked to speak to the manager. And then she pretended that she wasn’t the manager that I had just talk to on the phone! She remade my order and it was half the quantity of the regular that I had ordered. But doesn’t matter, with as unprofessional and immature she was, I’d expect that she probably sabotaged my food again or spit in it, so I wouldn’t eat it anyway. I cannot trust this company. I think this company is taking advantage of people calling food gluten free or even gluten sensitive when they don’t educate staff on what gluten is. This has a huge impact on my life. I have celiac disease and my whole week has been ruined.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor