Noodles and Company

I’d you are Gluten Free STAY AWAY!!!!

I called my order in to go pick it up and let them know at least 3 times I was gluten free and could DIE if I ate it and then they gave me non gluten free food and when I got home I noticed there was breaded chicken on top supposed gluten free noodles. I had to start taking allergy meds asap and I called them while shooting myself with an epi pen very I was very upset of course and one kid kepted arguing with me while I was severely sick on the other end of the line saying It was my fault i ordered online and they don’t do gluten feee orders online when I have witnesses to the fact I called my order in and those witnesses heard everything I said . Then the kid hung up on me

. When I told him the ambulance would be on the way and they would be paying for it . We called back asking for a manager she said her name was Georgiana and she took no responsibility for it she took up for her negligent employee who by the way was the original person who took my order because I remembered his accent! She even accused me of making an online order not specifying it needed to be totally gluten free! We argued back and forth because I Did not make an online order but she swore I did when again I have witnesses to the fact I called it in. She then said that it was a call center that gets those called with the Twin Falls number attached . I found that hard to believe when it sounded just like calling up any other fast food joint I could here them

In the kitchen in the back ground !!! Then I asked for the corporate number and she LIED saying she didn’t have it or know it! She said she would refund me but that it was basically my own fault for ordering online . When again I have at least 3 witnesses that saw and heard every word I said when I CALLED in my

Order !! This is the Worst Customer Service I’ve ever experienced and I’ve traveled all over the world!! These people are absolutely horrid I would feed a stray animal there . They argued with me while I was using an Epipen from THEIR MISTAKE!! That manager and her little boyfriend that by the way she would not give me the name of need to be fired -ASAP and I will be calling the Corporate office tomorrow to make darn sure I go to the TOP of that place!! Stay away it’s not worth it their food is not good either . Here’s to toTwin Falls Noodle Company Georgiana and the whole gang I hope all of you get fired after I hire an attorney and make darn sure everyone knows about you people!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I got gluten free macaroni and cheese and it was freezing cold. They “made” it in 30 seconds and it was nasty. Sad.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

DO NOT EAT HERE IF YOU ARE CELIAC. I ordered gluten free noodles and they gave me GLUTEN noodles knowing fully well I had celiac. DO NOT EAT HERE.

Celiac friendly?

No

CELIAC REVIEW: Was recently here with family. Staff was accommodating. I did not get sick l!

I have celiac and have never gotten sick while dining here. Pad Thai is my personal fave!

Celiac friendly?

Yes

I was very excited to eat the gluten free Mac & cheese. We called to make sure ahead of time that everything would be cooked separately, and told them i had celiac. When I went to order in person I told them the same thing, and still ended up extremely sick sadly

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

Pad Thai is a good choice for gluten avoiders. They make gluten free noodles but I’m not sure about cross contamination. Many of the sauces have gluten, including the Mac and cheese sauce. Employee was knowledgeable and helpful. This is a good choice for a quick stir fry.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegetarian options
• Offers delivery
• Offers online ordering

I’ve had multiple poor experiences here I will not be coming back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

They have separate cookware they use for allergies and take cross contact very seriously. I have always been happy with the attention they take with my order when I mention gluten allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The staff is really friendly and open to answer questions about their menu. The guy at the register even went to confirm the Alfredo sauce didn't have gluten for me.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent