Review of Not Your Average Joe's

I’ve dined at 3-4 of their locations and have always had no issues and know they are usually very careful. This recent visit could have gone differently if I didn’t have a watchful eye and super responsive wait staff and management. We were seated near their open concept kitchen. I could see our meals come from the kitchen before being delivered. My meal was easy to spot since it had the large allergy toothpick in it. I watched the prep person reach over my meal a few times to grab big handful of not GF fries to place on other plates. As my heart rate started to rise LOL! I saw the server drop fries near my plate. At that point, I couldn’t tell if they landed on my plate but decided to mention it to our server when our meals were delivered. When our meals were delivered by another staff person I started to relay my concern (very nicely I might add) about the possible cross contamination and low and behold, fries on the metal tray that my plate was sitting on. The staff person was VERY apologetic (and a bit horrified). She whisked away my plate. When our original server noticed I didn’t have my meal and figured out why he came to the table very attentive and apologetic. Then the manager came over and same thing - very concerned. I explained how I could see it happen, etc. My new meal was delivered promptly. When we received the bill they comped my meal. For me, that was totally unnecessary as they took their mistake very seriously and quickly made things right. Good job NYAJ ! You just might want to finish off the GF meals in a dedicated location.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent