Review of Old Bridge Diner Family Restaurant

Pay attention to your order! We called ahead to inquire about the fries and how they prepare their food. They said they drain the oil and put in new oil for fries. Great! We told them we were 30 away and they started the process. When we arrived we had got fries for my celiac daughter. We spoke to the waitress and stressed the need for her food to be prepared safely and she seemed to totally understand. My daughter ordered a gf burger. Her food arrived with our non-gf food and the server pointed out which was her gf burger. Luckily my other daughter noticed that her bun looked identical to her sisters "gf" bun. We brought it to the servers attention and she seemed confused and unsure. They brought it back to the cook and came out, rather quickly, with another burger on a gf bun. ( regular bun was big and had sesame seeds. Gf bun was smaller than the burger. Very different). The server apologized but the patty looked the same and had pieces of other food on the plate. We spoke to owner's son and asked for another burger. The server are that point wasn't coming back to our table. A little while later, a fresh burger, which was warm and steamy, was brought out by the manager but no other communication by him. Only after a while did another server come over to check on us and listen to our concerns. The place wasn't busy and the owner wasn't there. We were never rude to anyone, we only wanted a safe meal for our daughter but customer service was definitely lacking. We ended up calling later to speak to the owner and she was very apologetic. My daughter refuses to go back because she doesn't trust it. Mistakes happen but it could have been handled better. We are very disappointed.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average