they are very accommodating.
Several gluten free options, separate gluten free menu. Chips aren't gluten free though as they are fried in communal fryer. Server was very helpful.
Very limited GF menu.
I usually bring my own chips to On the Border but didn't have any this time. We asked the waiter if the chips were fried in a dedicated frier or if they were in the same oil as other things. He said they have two separate lines at this location, with the chips being fried by themselves in the back line. He confirmed with the manager that they were gluten free. I ate a few and waited a few minutes (usually I get a headache pretty quick if there is a problem). I didn't have a reaction. Really nice to not have to worry about bringing my own chips! Note: I am gluten intolerant, not celiac, so still might not be safe for some people.
I looked up the menu before going on my phone then used it to compare to regular menu to make my selection. I had tacos. Very good. As it says, do not eat the chips.
GF menu consists of a page in a binder listing which menu items can be GF. Choices seemed pretty limited. Chips are no longer fried separately so while there is an extensive list of GF dips, I'm not sure what you'd do with them. Waitstaff didn't seem particularly knowledgable about gluten, but then also didn't appear to care about much at all.
Be careful here. I have eaten here and walked away feeling fine other than feeling bloated from what I'm sure is tons of msg. But I have gotten sick here also. Not full blown sick, so maybe it was traces of wheat or possibly sharing a fryer. I had chips, salsa, and nachos that I asked for ground beef instead of fajita meat (this is how I ordered before GF). Since I don't always get sick here, I think the time I did that it was the ground beef (I am sure the taco seasoning was not GF or had traces of wheat in it). I would stick to ordering fajitas with NO seasoning (oil and salt only!).
I asked the manager why the chips were not gluten-free. The manager told me because other locations cook the chips in the same fryers as the wheat fried foods. Corporate does not make the chips gluten-free on the menu because of that. But the Lawrence location has a dedicated fryer for the chips because the main manager there has a friend with celiac disease.... so she accommodates basically her friend. She said other locations DO NOT have dedicated fryers.
The manager Brian was just WONDERFUL when it came to making sure I had a safe, delicious gluten-free experience. He was very knowledgable and oversaw my food prep every step of the way. They have a nice sized gluten-free menu (just ask the hostess and she will print out a copy for you) and I felt very safe eating there.
I like OTB, even though it is a bit blaise. I know I can get fresh gauc, tasty salsa, and a variety of meals here consistently. Can't say it is GF though. If you are sensitive, make sure to tell the waitstaff. some things appear gf when you read them, but in reality are not. Avoid the pork
I love this place. Great food and a lot of options on the menu. My only complaint is that they do not have gf chips. I don't understand why they don't have their prepackaged gf chips that they sell in the store available for those that cannot have gluten. Anyway. I bring my own so I can have salsa and guacamole. They have never complained.
chips are not gluten free and menu is limited. would not recommend as a gluten free restaurant unfortunately. they should offer the chips that are sold in grocery stores to customers since those are actually gluten free. its odd that the actual restaurant is not. dissapointing
If you have an actual problem with gluten like me, this probably isn't the greatest place for you. Cross contamination is a big problem (enough to get me sick) even if you state you have an allergy. He brought out the gluten free dish with onions made with soy sauce (not gluten free) I sent it back but still was not feeling well with the gluten free dish sans onions.
I really want to like this place. But it just drives me nuts when restaurants don't feel the need to fully know and understand their own ingredients. I tried again recently and was told that the chips were now gluten free.. however, I am still skeptical. Also, service is less than impressive.
My family used to come here a lot before my brother got Celiac's. We tried going several times after (specifically telling our server about the gluten intolerance), but my brother always got sick after eating here. Maybe it's good if your gf without Celiac's, but I don't recommend this place if you do have it.
I would rate this "On The Board" as a zero! They do have a gluten free menu. I talked to the waiter and then ordered off the gluten free menu. I ordered steak fajitas. They brought me a flour tortilla in stead of corn tortillas. When I took a bite of it I realized it was not a corn tortilla. Needless to say I removed it from my mouth. Come to find out the whole meal was cross contaminated. I would not recommend the place to anyone.
The staff was great - Looked at the GF Menu and the Wheat free menu - they did not make sense - explained to the management what was wrong - if it is not safe for a wheat free diet it would not be safe on a gf diet. They said that they would talk to corporate and get it straightened out. So they made me some scrambled eggs - we felt that was safe.
Do not trust them with gluten free. I ordered fish tacos from the allergen menu and told the waitress to tell the cook I needed gluten free. They proceeded to serve me breaded fish. We waited forty minutes for food, they ran out of ground beef, and our food was cold. There was no effort on their part to remedy the situation. I'll be calling the store manager tomorrow morning.
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