Today (Sunday) January 13th, 2013, around 3:30 PM we went to your restaurant to eat. This 1st bad thing that happened was the person seated us in a section of a girl about to get off work, and right in front of us she scolded him for it. I knew then, things weren't going to go well. She brought no napkins of silverware, but took our order, then told us another person would be taking care of the rest of our time there. Then the other "take over" person brought a perfectly burned blooming onion that we waited for forever. I got up and went to a table and got our own rolled silverware from a vacant table. A manager came over and asked if everything was ok. We told him the blooming onion was burned and he agreed. He said he would take it off our bill.He apologized and said he saw me get our silverware from another table. The two people at a table close to us came in after we did and were served their meal first. Then our food came and I got completely ripped off on my Cobb salad. It was warm lettuce and sparse chicken for I believe 11.99. My mother and husband only ordered a hamburger each, and it took 45 minutes to get this simple food. Our waiter that took over from the girl who got off work tried to make up for everything by being nice, but it didn't make up for the HOT salad and burned blooming onion. What kind of chef or cook tries to pawn burned food off on a customer? What kind of chef serves a Hot salad? If we had ordered a Steak and baked potato dinner I could see it taking a little longer, but this order was as simple as it gets. Won't be going back, we are afraid of a repeat on all this mayhem. Guess you cannot go to Outback at 3:30 in the afternoon and expect a decent meal. Wish we had just gone by McDonald's because it wasn't at ALL worth the taste or the TIME it took to get all that bad service and food. The management needs to have a "Huddle" with her team. This left a bad Taste" in our mouth for this restaurant!
I was promised that the manager would personally talk to the chef about making some grilled chicken for my kids. They ate it and were broken out in a rash before we could even leave the restaurant.
Great GF menu, the staff is generally knowledgable. I ask for a manager if I don't think the wait person is up to speed and I've never been "glutened" here.
LOVE eating there because their GF menu is extensive! Plus, they have a GF desert that is not just ice cream!
What an awful experience. I have Celiac Disease and while eating I discovered that there was a crouton buried in my salad that I specifically requested to be prepared Gluten Free- "no croutons" The server said "Oh, they must have just picked off the croutons when they realized it was supposed to be gluten free" I nicely explained that people with Celiac Disease can't even have a crumb and he seemed surprised. Better training needs to be implemented in and out of the kitchen. This is absolutely unacceptable from a restaurant that partners with The Celiac Sprue Foundation. On top of having a slow, immature wait staff, I would definitely not recommend this location. Especially for people with Celiac Disease.
After a long time away from this restaurant I met a friend for lunch. It was disappointing to see how far they have gone downhill in service and selection. Will never be back unless someone posts that things have improved.
After eating about a third of my salad, I noticed a crouton underneath some lettuce. I told the waitress who was very apologetic. She apparently informed the owner who promptly came to our table to apologize and say that they take this type of thing very seriously. I can tell you that I have no confidence in this location now. I understand people make mistakes , but it was a serious one!
Very happy eating here. Ask for the manager and tell them of the restrictions they are well versed on their menus and are extremely helpful.
We stopped for dinner today since we always hear how great Outback is for GF.. Wow not a winner at this location, the staff was clueless, didn't help that the manager was MIA when I asked to speak to someone w/seniority that had a clue. I was telling the server based on the online gf menu how he needed to modify my meal... In the middle of my meal, while eating the waiter came over to ask how my food was, and what would really happen if something was prepped wrong... glad he wanted to know, but made me nervous, food wasn't that great.
VERY accommodating! So far no one is sick. I love the amount of options plus even a dessert! So far no one is sick! The GF menu tells you what to say to the server when ordering (with or without seasoning) and they make all the food separately. Plus the server was very knowledgable. I'm so glad we found another place to eat out.
good eats, helpful and knowledgeable staff.
I recommend the Bremerton, WA, Hwy 303 Outback. I did NOT get sick here. Reading other reviews, I can see this varies greatly with location, but in this case, it was a good experience. They accommodated my GF and dairy free request cheerfully. Both management and staff were professional, personable, and knowledgeable about GF and cross-contamination. A manager oversees the preparation of any meal when a food allergy/sensitivity is involved, and they assure me they use a separate prep area. I'm not a chain restaurant kind of person, but wanted to be safe. I had a simple, decent meal with a nicely cooked piece of fish, steamed vegetables, and a baked potato, with olive oil and wine vinegar, and I didn't have to suffer for it afterward. The only mistake they made was to put containers of gluten-containing dressing literally on the side of the plate of the appetizer we were sharing. Some of the contents slopped out onto the food. But they were very receptive to my explanation of why this is not okay and suggestion that they always serve the dressings on a separate plate in future. Everything else was very well done. Note: they do not have a designated fryer.
Ordered the 6oz Outback Special with the Baked Potato ... got so sick within 30 minutes of leaving (the time it took to get from here to Memorial City Mall), had to skip out on a movie and go back home after a bad reaction. So disappointed. Never again. I put "no" under celiac friendly, because while they DO have a GF menu, they really don't care if you're GF or not.
Wide and varied menu with a lot of GF options- Staff was very pleasant and gluten aware- however, I am extremely sensitive to cross contamination and was glutened despite their best efforts- if you can handle minute amounts of gluten, you will be fine; however if you cannot tolerate any gluten whatsoever, you may want to try other options.
Staff are very knowledgable and provide a GF menu upon request that is very helpful when ordering. Be careful with salad dressings, sometimes the staff mixes up the GF and non-GF. Refer to menu for substitutions. So far I have eaten here several times without incident. I love the brownie dessert also. Don't miss out!
Outback in general does a great job with gluten free. I'm a celiac, and have eaten at this location several times, and have not been sick once.
After grilling the waitress, I can tell you that the following seems to be regular practice: gluten free food is prepped in separate area, separate containers of butter are used, grill space is separate or cleaned prior to cooking. I had a complicated order, which came out exactly right and was delicious as well. A good experience.
Ate dinner here 7/15/14 as a to go order. Told them whole meal was gluten free. Guy called me back and asked again after I placed order if the whole meal was gluten free I said yes I am allergic to gluten. 4 hours later I am sick as a dog and have to fly out at 3am in the morning. So angry for the blatant neglect of keeping things gluten free. Not to mention I called and complained once because my salad that I ordered with my meal was completely rotten and inedible. Definitely not worth the price or pain I am paying now.
4:00 pm – 10:00 pm
4:00 pm – 10:00 pm
4:00 pm – 10:00 pm
4:00 pm – 10:00 pm
4:00 pm – 11:00 pm
11:00 am – 11:00 pm
11:00 am – 9:00 pm