I love my local Outback. They are fabulous about dealing with allergy & gluten issues, including making dessert substitutions when I can't eat what's offered with a deal (which they absolutely don't have to do by policy, so I think it rocks that they do). If something is wrong (like a steak being the wrong temp), 99% of the time, a manager brings the food out to check on you & make sure it's correct. I think I've had 1 unfriendly server there (which is pretty amazing these days at most places), and I love the management team. Overall, the store is always very clean (though I'd love to see them do away with the air freshener in the bathroom because it can be cloying & it makes it tricky to breathe inside). The reason I'm not giving them 5 stars is because of something another review points out: the lack of the GF fryer. They had one, and they had amazing fries. I frequently bragged to people that our Outback had gone above & beyond corporate's GF menu & had purchased a GF fryer out of their store budget. Unfortunately, it broke earlier this year, and as of a couple of weeks ago they still had not replaced it. I understand that it is an extra expense, but I was truly hoping they'd replace it. That fryer was often the deciding factor for us if we were debating between a couple of restaurants, because it was one of the few places I could get fries. Since they've not replaced it, we've not eaten there as often as we had in the past, because some of the point of spending the extra money to go to the nicer restaurant was so I could have something I really miss. Given how amazing the store is with allergen info & avoiding cross-contamination, I highly recommend going. The GF menu is pretty impressive, and the food is always great. I'd be back to giving them 5 stars again if they would replace that fryer.
At one time, they had a gf fryer for fries but decided to do away with it. This was a huge let down for my children who very rarely get to order fries when we eat out!
Safe place for Celiacs and their food is pretty tasty too. Been here many times without any sickness following.
My son has celiac disease and is very sensitive to cross contamination. He has enjoyed about 20 delicious meals at this location and has never had an issue. Highly recommend! Great management.
What a wonderful Gluten Free menu. The staff suggested the Cheesy Fry appetizer. It is save since they have a dedicated fryer. OH MY-that was good. Our waitress told us about the burgers and the gluten free buns!! Right, they have gluten free buns!!! The dessert was great too. A few days later and I am still feeling fine so no cross-contamination!! I give this a three thumbs up!! Wait....oh....I only have two thumbs..can I borrow yours? :-)
Yes, it's a chain, which I'm always cautios of, but this Outback goes above and beyond! They provide bread, hamburger buns, and their fries are gluten free! An exclusive menu I've only found at this Outback, plus great service.. I highly recommend! :)
Outback had an extensive gf menu, although it's not online you have to ask for it at the restaurant. Staff seemed very knowledgable and accommodating, and the manger delivered my plate personally so I know they were careful with it. I chose the gf Alice Springs Chicken (without cheese since I'm also dairy free). It was very good, but I recommend asking for extra honey mustard sauce. My sides were garlic mashed potatoes and fresh broccoli, both were delicious. Appetizers and dessert are also available. Very nice experience.
The worse! I ate there and have a no gluten/dairy restriction. I told the waitress, and even ordered my vegetables dry, because of the dairy (butter). She brought my salad full of cheese I apologetically said I can't have cheese brought me another one 5 bites in there was cheese scattered under the salad pieces...put it to the side. Told her and she said my manager made it so I'm not sure how that happened. Ate my gluten/dairy free meal....and now I am so sick!!! I had to leave in the middle of my massage because I was about to purge on the table. I'll never go back again. They are not careful with allergies! I have been poisoned!!!
I travel all over the country and Outback is always on my list of choices. Never had a problem at any Outback and this one is no different. Menu is kind of short on appetizers, but that's okay 'cause it leaves room for Thunder from Down Under- best GF brownie ever! Staff is very knowledgable.
This has been one of my go to restaurants to not get sick. We went today and I spent an equal amount of time in the restaurant as in the bathroom, if you get my meaning. So disappointing. I informed them before leaving that I had been glutened. Didn't blame them, but explained again about cross contamination. They were polite. Just a bummer, but my fault, I'm the one that decided to trust them.
Despite my requests I had always received my salad w croutons and have to send it back for a new one. Because I believe most waiters/waitresses are either uneducated or uncaring, I hide a crouton or two inside the salad. The salads have come back with the hidden crouton on several occasions. I visit Outback with my family members that don't have Celiac, and the education of the servers appears better. I still don't trust them though.
This Outback Steakhouse has become a standby for us since my Celiac diagnosis. Monica, one of the managers, has a family member with Celiac Disease, and she has been great about ensuring that the grill is cleaned, gloves are changed, and separate bowls, utensils, etc. are used. On our last visit, a French fry from my husband's plate accidentally fell on my plate--Monica came out to apologize, let me know that she was remaking the entire meal, and offered a complimentary gluten-free dessert since I had to wait. I am so appreciative of their attention to cross-contamination, and am happy to say that I have never had an issue with getting "glutened" at this location.
All the staff was very informed about GF. The hostess disinfected the table before seating us once learning of my allergy . They had a good variety of menu items to choose from . I had the flatiron steak, sweet potatoes and salad . Everything was good. An overall enjoyable experience.
We always eat here on special occasions since the cost is a little high. They have a great house salad, and the chicken on the barbie is our favorite meal. We usually substitute the veggies for a baked potato as there's are the best you can find. Our ultimate favorite part of coming is for the Thunder from Down Under dessert. It is amazing and even has a GF brownie in it! The service is usually pretty good but the last time we went the waitress did a pretty poor job.
Hit or miss, recently a total miss. Go to Firebirds across the street instead. I had better luck at this location two years ago compared to recently; hence 2 stars rather than 1. Salad had a single crouton on it and evidence that another had been picked off. I sent it back and stressed I have Celiac and please be careful. Brought me another and started eating and saw there were crumbs on the cucumbers. Then they brought my steak out on the same plate as my husband's fries, which are not GFree at all (we were sharing the steak and I had specified it needed to be in its own plate, the fries were specifically ordered as a separate order). I asked the manager and she said the kitchen staff didn't know and she would get us new fries. That wasn't the issue, so clearly she did not understand either which is frightening. I anticipate possibilities for cross contamination at such places, but total inability to even plate the food safely is ridiculous. Needless to say, 40 minutes later I was in pain. We will not be going back to this location. Too many errors, I have no confidence in their ability to take allergies seriously.
Went for dinner. Wife has celiacs and very sensitive. Server (James I think it was, very tall bald guy) very knowledgable and nice. Wife didn't get sick so that's a victory!
I went with a group of friends and did not plan on eating there, even brought my own GF snacks with me. Our waiter asked why I wouldn't be eating and I said I have celiac disease. He then came back and said they had another customer who comes with celiac as well and they sanitize and prep everything separately for you. They wrap things in clean foil and cook it, use clean prep utensils and equipment when I ordered and was brought my food he said he was going to bring me clean silverware even though mine was still clean and wrapped in my napkin. He took several precautions and was extremely careful. I haven't eaten out in about a year at a place that is not dedicated GF and am very excited with my visit today :) wish we had more servers like him that take my situation seriously.
Excellent service. Friendly and knowledgeable staff. Very thorough on making sure everyone in the kitchen and the managers knew I have Celiac's and to be careful. Plus the gf chocolate brownie supreme was amazing! My boyfriend and I will be returning!
The Gluten Free menu link online doesn't work!
It took forever to get service and the food was not presented well. it tasted ok but nothing spectacular and was slightly cold. For the price, I at least want a hot baked potato. I recommend somewhere else.
Salad came out with a crouton on top and a not gf sauce splashed on the side. My daughter noticed after I had taken a bite This was after being assured by waitstaff that the serve gf and ppl with multiple allergies all the time. Spent a miserable night and no offer for discount on meal. Usually means a trip to the hospital but was able to manage reaction on my own.
I was really disappointed about this place. I ordered a salad, but then stopped eating it after I found some croutons in it, so I asked for a new one. It took half an hour for it to come. The next day my stomach hurt so bad for almost the whole day, and I ended up throwing up☹ Please be very careful and take some enzymes with you if you're going to eat here, although the chocolate thunder from down under was delicious, so I give it 2 stars.
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