I love my local Outback. They are fabulous about dealing with allergy & gluten issues, including making dessert substitutions when I can't eat what's offered with a deal (which they absolutely don't have to do by policy, so I think it rocks that they do). If something is wrong (like a steak being the wrong temp), 99% of the time, a manager brings the food out to check on you & make sure it's correct. I think I've had 1 unfriendly server there (which is pretty amazing these days at most places), and I love the management team. Overall, the store is always very clean (though I'd love to see them do away with the air freshener in the bathroom because it can be cloying & it makes it tricky to breathe inside). The reason I'm not giving them 5 stars is because of something another review points out: the lack of the GF fryer. They had one, and they had amazing fries. I frequently bragged to people that our Outback had gone above & beyond corporate's GF menu & had purchased a GF fryer out of their store budget. Unfortunately, it broke earlier this year, and as of a couple of weeks ago they still had not replaced it. I understand that it is an extra expense, but I was truly hoping they'd replace it. That fryer was often the deciding factor for us if we were debating between a couple of restaurants, because it was one of the few places I could get fries. Since they've not replaced it, we've not eaten there as often as we had in the past, because some of the point of spending the extra money to go to the nicer restaurant was so I could have something I really miss. Given how amazing the store is with allergen info & avoiding cross-contamination, I highly recommend going. The GF menu is pretty impressive, and the food is always great. I'd be back to giving them 5 stars again if they would replace that fryer.
At one time, they had a gf fryer for fries but decided to do away with it. This was a huge let down for my children who very rarely get to order fries when we eat out!
Safe place for Celiacs and their food is pretty tasty too. Been here many times without any sickness following.
My son has celiac disease and is very sensitive to cross contamination. He has enjoyed about 20 delicious meals at this location and has never had an issue. Highly recommend! Great management.
What a wonderful Gluten Free menu. The staff suggested the Cheesy Fry appetizer. It is save since they have a dedicated fryer. OH MY-that was good. Our waitress told us about the burgers and the gluten free buns!! Right, they have gluten free buns!!! The dessert was great too. A few days later and I am still feeling fine so no cross-contamination!! I give this a three thumbs up!! Wait....oh....I only have two thumbs..can I borrow yours? :-)
Yes, it's a chain, which I'm always cautios of, but this Outback goes above and beyond! They provide bread, hamburger buns, and their fries are gluten free! An exclusive menu I've only found at this Outback, plus great service.. I highly recommend! :)
staff is very helpful and if they don't know ow the answer they find it for you. They are very cautious about gf needs. From my experience, every time I've eaten there, my waiter / waitress has at least heard of a gf diet if not known how to be careful of it. I don't have any worries when I eat here. If only Texas roadhouse could take some lessons from them....
What an awful experience. I have Celiac Disease and while eating I discovered that there was a crouton buried in my salad that I specifically requested to be prepared Gluten Free- "no croutons" The server said "Oh, they must have just picked off the croutons when they realized it was supposed to be gluten free" I nicely explained that people with Celiac Disease can't even have a crumb and he seemed surprised. Better training needs to be implemented in and out of the kitchen. This is absolutely unacceptable from a restaurant that partners with The Celiac Sprue Foundation. On top of having a slow, immature wait staff, I would definitely not recommend this location. Especially for people with Celiac Disease.
After a long time away from this restaurant I met a friend for lunch. It was disappointing to see how far they have gone downhill in service and selection. Will never be back unless someone posts that things have improved.
After eating about a third of my salad, I noticed a crouton underneath some lettuce. I told the waitress who was very apologetic. She apparently informed the owner who promptly came to our table to apologize and say that they take this type of thing very seriously. I can tell you that I have no confidence in this location now. I understand people make mistakes , but it was a serious one!
Very happy eating here. Ask for the manager and tell them of the restrictions they are well versed on their menus and are extremely helpful.
We stopped for dinner today since we always hear how great Outback is for GF.. Wow not a winner at this location, the staff was clueless, didn't help that the manager was MIA when I asked to speak to someone w/seniority that had a clue. I was telling the server based on the online gf menu how he needed to modify my meal... In the middle of my meal, while eating the waiter came over to ask how my food was, and what would really happen if something was prepped wrong... glad he wanted to know, but made me nervous, food wasn't that great.
VERY accommodating! So far no one is sick. I love the amount of options plus even a dessert! So far no one is sick! The GF menu tells you what to say to the server when ordering (with or without seasoning) and they make all the food separately. Plus the server was very knowledgable. I'm so glad we found another place to eat out.
good eats, helpful and knowledgeable staff.
I recommend the Bremerton, WA, Hwy 303 Outback. I did NOT get sick here. Reading other reviews, I can see this varies greatly with location, but in this case, it was a good experience. They accommodated my GF and dairy free request cheerfully. Both management and staff were professional, personable, and knowledgeable about GF and cross-contamination. A manager oversees the preparation of any meal when a food allergy/sensitivity is involved, and they assure me they use a separate prep area. I'm not a chain restaurant kind of person, but wanted to be safe. I had a simple, decent meal with a nicely cooked piece of fish, steamed vegetables, and a baked potato, with olive oil and wine vinegar, and I didn't have to suffer for it afterward. The only mistake they made was to put containers of gluten-containing dressing literally on the side of the plate of the appetizer we were sharing. Some of the contents slopped out onto the food. But they were very receptive to my explanation of why this is not okay and suggestion that they always serve the dressings on a separate plate in future. Everything else was very well done. Note: they do not have a designated fryer.
Ordered the 6oz Outback Special with the Baked Potato ... got so sick within 30 minutes of leaving (the time it took to get from here to Memorial City Mall), had to skip out on a movie and go back home after a bad reaction. So disappointed. Never again. I put "no" under celiac friendly, because while they DO have a GF menu, they really don't care if you're GF or not.
Wide and varied menu with a lot of GF options- Staff was very pleasant and gluten aware- however, I am extremely sensitive to cross contamination and was glutened despite their best efforts- if you can handle minute amounts of gluten, you will be fine; however if you cannot tolerate any gluten whatsoever, you may want to try other options.
Staff are very knowledgable and provide a GF menu upon request that is very helpful when ordering. Be careful with salad dressings, sometimes the staff mixes up the GF and non-GF. Refer to menu for substitutions. So far I have eaten here several times without incident. I love the brownie dessert also. Don't miss out!
Outback in general does a great job with gluten free. I'm a celiac, and have eaten at this location several times, and have not been sick once.
After grilling the waitress, I can tell you that the following seems to be regular practice: gluten free food is prepped in separate area, separate containers of butter are used, grill space is separate or cleaned prior to cooking. I had a complicated order, which came out exactly right and was delicious as well. A good experience.
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