Review of Papa John's Pizza

My bf ordered me one of their clean cut, gluten free pizzas. He even called and asked to speak to the manager and gave specific instructions to make sure the proper precautions were taken so that there was no cross-contamination and I wouldn't get sick. When the pizza arrived and we opened the box, an Italian seasoning packet that contained gluten was sitting directly on the pizza. The oil from the pizza had soaked through the packet. We called back to let them know what we had found, and voiced our frustration about us even calling ahead to make sure stuff like this was didn't happen. The manager informed us that the pizza was fine, it wasnt a big deal, and I wouldn't be contaminated. He didn't offer any kind of apology and didn't seem concerned in the slightest. I've eaten from this place about a dozen times, and the past 3 times I've eaten there I've gotten extremely sick and have had to go to the ER each time. It's very clear that they've gotten pretty relaxed on their allergy protocols. I am immensely worried for people who have severe allergies if this is how they handle contamination. I wouldn't recommend anyone with intolerances/allergies/celiacs to eat at this location. I'm appalled at how they handled this situation.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor