Pizza Hut

EXTREMELY disappointed! Gluten free pizza was offered yet none of the Celiac safe procedures were followed, pizza was not cooked on parchment paper, was served on a regular pizza board, told I could have any toppings (which in incorrect) and to top it off was burnt. Manager said that they cut it with a clean cutter so they followed GF procedure. We refused to pay and the lady manager was very rude and said they had done it right and if I was that allergic I did not need to eat out! This is the Pizza Hut in Alice, TX. I would avoid or ask to speak to the manager on duty before ordering to see if they are aware of and follow Pizza Hut's strict GF standards.

Celiac friendly?

No

They have a GF crust which is ok. We occasionally ordered delivery and take out and got a GF cheese pizza or GF pizza with veggie topping(s) and did ok. Lots of flour around so made sure to talk to staff. Still risk is palpable for cross contamination. Now we favor a couple other pizza places but if have to order with others it’ll do with extra effort and talking with staff.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Online ordering has a disclaimer about not being a gluten free environment. Does not give any options for notes to the staff like asking about changing gloves, etc. never had any issues, but they use a premade udis brand crust. Nothing special.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Pizza Hut has a GF crust made by Udi’s. Their website explains how they limit cross contamination but says to call. The store manager there is amazing - very kind, knowledgeable about cross contamination, and helpful. I found him to be the most reassuring of all the fast food places that a 13-year old boy wants to eat at.

And then the pizza itself was yummy!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good vegetarian options
• Offers delivery
• Offers online ordering

Pizza is good, not the best crust I’ve had, but good enough. I haven’t been sick from eating there, have ordered several times.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for takeout
• Good vegetarian options
• Offers delivery
• Offers online ordering

Does not offer gluten free crust anymore

Is there a gluten-free menu?

— No gluten-free information on the menu