Review of Portage Bay Cafe

Their menu makes it look safer than it is. The menu has extremely detailed allergen k formation about the ingredients, but there appear to be no cross contamination protocols in place.

Unfortunately I’ve been glutened at a different portage bay, but I wasn’t able to confirm it as I’d also eaten a Lady Yum macaron when I’d noticed. How is this related? Well, a few years later we got seated looking into the kitchen at this location. I was clutching my celiac pearls the entire time. The busy, understaffed, employees were rolling burritos and grabbing bacon and breakfast potatoes with the same set of gloves. The man poaching eggs was setting the ladle directly on English muffins. I couldn’t count the number of things I saw go wrong while waiting for my food.

The staff was kind and got out a new batch of potatoes for me but that was about all I felt ok eating that day.

If I ever want to return, I’ll have to confirm with management that training has consistently improved and been followed

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good