I have no idea what store Mande went in to, but we've gone a few times this year, and found the quality to be top-notch. The cupcakes were decorated perfectly, and the service was helpful and friendly. Even with my extreme sensitivity to gluten, I've had no reaction to date.
When I was in there the cupcakes looked like a 3 year old decorated them. Also they can not guarantee they are safe to eat. I saw a little girl have a major allergic reaction in the store to eggs when mom got a vegan cupcake. Scary! Needless to say I did not order one!
I had the gluten free chocolate Carmel cupcake and a cup of coffee. Very good! Cute little shop in the plaza where Borders used to be:). They have Gluten free and Vegan choices.