Red Robin

3.0 stars 3.0 out of 5 4 ratings

409 S. Jackson Road, Pharr, TX 78577

(956) 782-7121
  • User profile picture thumbnail
    1 ratingMarch 01, 2016

    Proceed with caution! I was excited to stop at Red Robin in McAllen, because last September (2015) they had a list of everything gluten free in a binder. When I ate there at that time, it was delicious and I did not get glutened. Today (March 1, 2016) was a different story. When I asked for the gluten free menu at the desk, I was told they didn't have one, then the server said there were several vegan options!!! She brought over the manager and again I asked for their menu - he advised me they no longer have it and he suggested I look it up online and say what I want. That is what I did. Now I am sick as sick can be, and the only thing I ate today was Red Robin. I suspect it was the fries, which had seasoning. It has been so long I don't recall if they did before.

  • User profile picture thumbnail
    5 ratingOctober 12, 2015

    Easy to order. Staff are nice and helpful! Fries are not GF

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    2 ratingNovember 03, 2014

    must ask if fries are gf, contrary to all other red robins. got glutenized

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    3 ratingJanuary 19, 2013

    Waiter wasn't too interested in helping with our order. Had to look up the gluten free menu. Had a burger in gluten free bread. It was good.

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    5 ratingDecember 05, 2016

    2421 Cranberry Highway, Suite 350, Wareham, MA 02571

    I go here a lot, I've never been sick and their burgers are amazing! The service is good too.

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    5 ratingDecember 04, 2016

    5537 S. Williamson Blvd., Port Orange, FL 32128

    GF Cheeseburger with GF bun and GF bottomless fries. Good place to come. Knowledgeable waitress

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    5 ratingDecember 04, 2016

    20 Trinity Place, Washington, PA 15301

    Ate here for the first time since being dxed celiac, the waiter was extremely helpful explaining the gf options. They make fries separate without seasoning for gf and of course they have gf buns that are actually decent.

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    2 ratingDecember 03, 2016

    4105 SW 117th, Ste. F, Beaverton, OR 97005

    I have had a couple positive experiences here, but I will now avoid this place when it's busy. My last two experiences haven't been so great. In the first of these two, we called ahead for avocobbo salads, asking specifically for gf modifications. We picked them up, went home, and found that the bleu cheese was on the salads. I called to have it fixed. We arrived and the manager told me to tell the staff taking my order what modifications to make for my order to be gf. She was so adamant, and repeated herself multiple times; I felt as though she was putting all the responsibility on me. As one with celiac disease, who happens to also be pregnant (double reason to stay gf), I will do what's necessary to be and stay healthy. However, with an establishment that boasts gf measures (including a dedicated fryer), I shouldn't have to be solely responsible in teaching the staff how to serve what the restaurant offers. Anyways, we just went again tonight and, based on their own allergen menu, I detailed to the server the changes I needed in my salad. My husband ordered a burger with gf modifications. The fries brought out weren't gf (I'm experiencing a reaction from them as I type), he didn't get a gf bun, and my salad arrived with garlic toast on top (I did specify no toast). The server was wonderful, she demonstrated total awareness of my needs, and watched us like a hawk, asking right away what was wrong when I had to send the food back. She then went back, unbeknownst to me until her return, to ensure my salad was entirely remade. I'm not sure where the lapse is. If we go again we will no longer go when this place is busy, as it has been with both of these incidences.

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    5 ratingDecember 03, 2016

    45 Rivers Edge Drive, Milford, OH 45150

    We just had an amazing experience at this location. The manager Myke came to our table and explained the whole process and steps they take to ensure there is no chance of cross contamination. He brought over a tablet to go over the menu items that would be safe for my daughter to eat. He even went back and made her food himself. At the end of our meal he came to check on us and gave me his business card and told us to ask for him if we had any other questions.

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    5 ratingDecember 02, 2016

    6524 W. Saginaw Highway, Lansing, MI 48917

    Red Robin was one of our favorite places to eat. Then this year my daughter and husband were diagnosed with Celiac. I have gluten intolerance along with other food allergies. Going out has just been a struggle for us. We saw the reviews and decided to try it. All I have to say is WOW how impressed we were. We all had burgers and fries. We were served by the manager and the district manager came over and asked how everything was. We found out that the district manager is gluten sensitive, so he knew our concerns. We will definitely be going back.

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    1 ratingNovember 28, 2016

    31805 John R. Road, Madison Heights, MI 48071

    Generally haven't gone since they stopped printing menus, but family was in town and wanted to go. Big mistake. I was very careful with the waiter, who seemed very knowledgeable. They promised me the fries were all cooked in a dedicated fryer. After eating half of my meal I picked up a fry to find pieces of onion ring underneath it. I've been sick for many days now and I'm probably not done yet. The waiter was very apologetic, but the manager didn't really seem to care.

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    5 ratingNovember 27, 2016

    5013 Bowen Drive, Mason, OH 45040

    Allergy menu available. Gluten free buns and fries. Server knowledgable and able answer questions

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    5 ratingNovember 27, 2016

    46 E. Allen Street, Castle Rock, CO 80108

    Ask for Greg, a handsome red head, to be your server. I'm celiac and super sensitive to cross contamination. Ate during peak dining hours on Tday weekend on a Saturday night didn't get sick!!! Burger and fries were delish!!

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    4 ratingNovember 27, 2016

    441 S. Randall Road, Algonquin, IL 60102

    I have never gotten sick here and the food is yummy! The interactive menu is amazing! It's very, very family friendly so if your looking for more of a date night just ask to be seated in the bar area.

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    5 ratingNovember 25, 2016

    2260 Walnut St., Cary, NC 27511

    Manager and servers were all knowledgeable about Celiacs and gluten free. Burgers and fries were good. Dedicated fryer and option for a GF bun.

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    5 ratingNovember 25, 2016

    905 International Drive, Wilmington, NC 28405

    Super celiac friendly.. Manager came out to verify dedicated fryer. Food server reported all food was prepared seperately. Both my celiac girls had burgers and fries and loved it . No one got sick either!!! :)

  • User profile picture thumbnail
    5 ratingNovember 22, 2016

    11401 Pines Blvd #892, Pembroke Pines, FL 33026

    Always have a great experience and the gluten free buns are amazing. The unseasoned fries are gluten free!

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    1 ratingNovember 22, 2016

    267 N. Milwaukee, Boise, ID 83704

    Terrible. FOUND MAC and cheese hidden in the SP fries in one persons GF order and fried onions in the other. Total cross contamination. Food took incredibly long and some parts were ice cold!!! Worst lunch experience in Boise ever.

  • User profile picture thumbnail
    5 ratingNovember 22, 2016

    2720 Carl T Jones Dr SE, Huntsville, AL 35802

    I had a wonderful experience at this location! William, the manager, was so helpful and understanding of all types of food allergies. Loved my experience; will definitely be back.

  • User profile picture thumbnail
    5 ratingNovember 22, 2016

    4970 137 Ave NW, Edmonton, AB T5Y 2V4, Canada T5Y 2V4

    The waitress asked if it was a food allergy, and then came back to tell me that the dipping sauce wasn't gf, (which I already knew). The manager delivered my food, and came back to check if everything was ok. Positive experience all the way❤️

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    5 ratingNovember 21, 2016

    6500 N. Illinois, Fairview Heights, IL 62208

    great gluten free options including omission pale ale

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    5 ratingNovember 21, 2016

    15780 Hall Rd., Clinton Township, MI 48038

    Always delicious!! Never get sick here.

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    5 ratingNovember 20, 2016

    6005 Sky Pond Dr, Loveland, CO 80538

    Lots of options, always good food.

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    4 ratingNovember 20, 2016

    3333 S. Wadsworth #B, Lakewood, CO 80227

    They're gluten free menu or what they call their allergy menu is on their website. They once had tablets but customers were stealing them. The manager and the waitress were super friend and helpful. I asked for the menu and the manager helped me access it on my phone. And the waitress made a note to the kitchen that I actually had a gluten allergy. I had no issues with my meal choices.

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    2 ratingNovember 20, 2016

    5550-3 Whittlesey Blvd., Columbus, GA 31909

    Although my guac n bacon burger and fries were quite good, I've been sick since leaving. I'd hoped it was just eating too much. But the pain is just getting worse. I will be contacting the location just to inform them. I haven't been poisoned in almost 2 yrs!

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    5 ratingNovember 20, 2016

    1500 Mount Zion Road, York, PA 17402

    Yummy gluten free buns! I had a bacon cheeseburger and it was delicious! Waiter asked of it was allergy or preference. Great service and food.

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    5 ratingNovember 19, 2016

    2669 Campus Drive, Plymouth, MN 55441

    Make sure to get gfree fries with no seasoning, if I forget to ask and I eat the regular fries I get sick.

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    5 ratingNovember 17, 2016

    1200 Towne Centre, Suite 1100, Provo, UT 84601

    Best gluten free bun I have had!! Delicious sweet potato fries! I was very pleased!

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    1 ratingNovember 13, 2016

    4259 Black Horse Pike, Mays Landing, NJ 08330

    I just went to this location and my "plain salad" ( lettuce, tomato and dressing) came out with chicken in it which was cooked on a shared grill. I could have gotten really sick from this so I found my waitress and she had 0 emotion or care. I then spoke to the manager and she reacted the same way and simply said " sorry about that". Some staff members in this location don't take celiac disease seriously. Very disappointed.

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    5 ratingNovember 13, 2016

    12646 South Route 59, Plainfield, IL 60544

    dedicated French fry fryers and gf buns. three celiac family and we never get sick at Red Robin.

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    4 ratingNovember 12, 2016

    28260 Diehl Road, Warrenville, IL 60555

    Been here several times without a problem. However, make sure the server checks on the sauces. He told us one was GF but after checking found out it wasn't. Otherwise, they do a good job with GF.

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    5 ratingNovember 12, 2016

    3720 South Glenstone Ave., Springfield, MO 65804

    Dedicated fryer for GF fries, yummy burgers, and such a nice treat to find GF fries!

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    5 ratingNovember 09, 2016

    9301 Tampa Ave #128, Northridge, CA 91324

    I have been going here for years. Always great food with gluten free buns and French fries. Check out the web site or app for a full gluten free menu.

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    4 ratingNovember 09, 2016

    8585 E. Arapahoe Road, Greenwood Village, CO 80111

    Large gluten free menu...GF bun so almost all burgers.

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    5 ratingNovember 08, 2016

    264 Woodbridge Center Drive, Woodbridge Township, NJ 07095

    My daughter had a hamburger on a GF bun and she actually liked the bun, which if you've ever tried GF bread, you know that can be difficult. Fries are also GF (and unlimited).

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    1 ratingNovember 07, 2016

    610 Middletown Boulevard, Langhorne, PA 19047

    I've gotten sick here a few times and the service is terrible so we have stopped going. I got what looked like "used" fries twice. not worth the risk even if it's close to home.

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    1 ratingNovember 06, 2016

    8522 W. Grand River, Brighton, MI 48116

    The allergen menu is awful to try to find what you can and cannot eat. It's nice that you can plug in your allergies but it lists a few listed things that you can eat with the many things that need to be removed. It's just a name of s burger with the list of stuff you can't have so then you have to find this item on the regular menu to see what is on the burger. Other than blue and American cheese in this list you can't tell what cheeses are safe. I can never tell what cheeses are safe because I can't find them. Servers never know where to find this info and are not helpful. I question how accurate this list even is because I also had soy listed as an allergen and items know to contain soy like mayo are listed as ok to eat. If you are going to provide allergen info , make sure it is accurate and complete and train your employees. Now I remember why I don't eat here.

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    5 ratingNovember 05, 2016

    8190 Shadeland Ave, Indianapolis, IN 46250

    Nice new restaurant. Great service and food.

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    5 ratingNovember 05, 2016

    6636 E Lloyd Expressway, Evansville, IN 47715

    Love the sweet potato fries and gf bun with my burger!!!

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    5 ratingNovember 03, 2016

    2800 E Central Texas Expy, Killeen, TX 76543

    Always been a favourite. Delicious.

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    5 ratingNovember 02, 2016

    5031 N Garland Ave, Garland, TX 75044

    Both our server and the manager were knowledgeable about the menu and the kitchen procedures. The manager came out and explained how they treat gluten-free orders in the kitchen (separate utensils, etc.). They were very careful with my order and very attentive. They don't have a gluten-free menu printed but will bring you an iPad so you can view the menu online. Steak fries are fried in a dedicated fryer! Score!

  • User profile picture thumbnail
    5 ratingNovember 01, 2016

    36350 Warren Ave., Westland, MI 48185

    GF buns...great burgers..even have GF alcohol options..great place!!!

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    5 ratingNovember 01, 2016

    4700 S Hulen St, Fort Worth, TX 76132

    The day I was told to go on Gluten free diet we ate from Red Robin. The woman who took my order was awesome. They even have GF buns.

  • User profile picture thumbnail
    1 ratingOctober 30, 2016

    905 International Drive, Wilmington, NC 28405

    Had lunch there yesterday and server was so confused about whether our fries were gf or not. Said she'd get others - obviously she was wrong. Having a horrid gluten attack. Very upset.

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    2 ratingOctober 30, 2016

    2331 Clover Basin Drive, Longmont, CO 80501

    Well they appear to have an allergen menu, so we stopped to place a to go order. The hostess handed me an iPad with their allergen menu, which I was really happy to see. But after I selected my allergies (gluten, wheat and soy) I was prompted to sign a waiver that said I understand they can't guarantee that things would be cooked on separate cook tops, or that their suppliers didn't change their ingredients. Bottom line, not sure it is safe if you have Celiac. I didn't want to chance it.

  • User profile picture thumbnail
    2 ratingOctober 30, 2016

    6255 Mills Civic Pkwy., West Des Moines, IA 50266

    We have been there 3 times. the first time we got a bit of fried onion in our gluten free fries. the second time went well. the third time we got fried dough in our gluten free fries. they seem to understand and have dedicated facilities. they were very apologetic, but it doesn't change the problem we had.

  • User profile picture thumbnail
    5 ratingOctober 29, 2016

    10009 Coors Blvd. NW, Albuquerque, NM 87114

    I'll not sure if all locations have a dedicated fryer, but this one does!!! My hubby and I shared guacamole, salsa and instead of the corn tortilla chips(they're made in large amounts in a cross contaminated fryer), they made us fresh potato chips. I had a burger on a gluten free bun and fries! I'm really happy with the staffs knowledge of Celiac disease.

  • User profile picture thumbnail
    1 ratingOctober 29, 2016

    14090 Worth Avenue, Woodbridge, VA 22192

    I used to think this place was great. We had eaten here several times with no issues. However, the last few times I have noticed a lack of attention to detail when I try to emphasize gluten free. Last time we ate here, about a week ago, I got a serious dose of contamination. We most definitely won't be rerurnibg.

  • User profile picture thumbnail
    1 ratingOctober 29, 2016

    1000 Palisades Center Drive, West Nyack, New York 10994

    Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.

  • User profile picture thumbnail
    5 ratingOctober 27, 2016

    13056 Fairlakes Shop. Ctr., Fairfax, VA 22033

    Great experience for me and my daughter. She loves to get the grilled cheese on the gf bun and yes, their fries are made in a dedicated dryer. I asked.

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    5 ratingOctober 26, 2016

    719 N 10th Street, Renton, WA 98055

    Very good gluten free hamburger buns!! Just let them know you have celiac and the. An hook you up. Fries were great as well.

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    5 ratingOctober 24, 2016

    3821 Boston St, Baltimore, MD 21224

    Gluten free burger buns AND a separate fryer for fries.

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    5 ratingOctober 24, 2016

    6200 Hadley Road, South Plainfield, NJ 07080

    love!!!! they know what they are doing and they take allergies very seriously. I also like that we can get the whole meal here, burger AND fries unlike many other places.

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    4 ratingOctober 21, 2016

    10311 Gravelly Lake Drive SW, Lakewood, WA 98499

    GF kids burger but son didn't care for the GF fries. Staff were very helpful

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
11:00 am - 10:00 pm

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