Review of Repeat Offender

I came here with my friend who is coeliac, due to their coeliac-friendly menu. I can’t complain about the food, but once the food was taken away we got zero service, and I mean ZERO. We weren’t offered any dessert options or any further drinks. Yes, we could have asked for service but it got to the point that it was so long that we were curious about how long it would take someone to offer ANY service, even a simple “can I get you anything” wasn’t even offered, it wasn’t that busy, a handful or so of people, so it wasn’t like they didn’t get opportunity.

After an hour and a half, we had one staff finally come to our table, then proceeded to fill up our water glasses and we waited for him to ask if we wanted any further drinks or food (we had hope that he would redeem their service), nope, nothing…..he then just walked off.

We observed staff members sitting at other tables with customers (which we assume they knew), eating food, two other staff sitting at the bar just chatting with each other, another one just walking around trying to look busy….still no service.

We got to the point where we were going to just walk up to the bar ourselves to ask for dessert prior to leaving, however my friend observed a staff member blow his nose in a tissue, look at it then throw it in the bin and continue on touching cutlery etc without washing his hands etc, which really put us off….so we decided to just leave.

Upon paying the staff says “how was everything” I said “the service was pretty crap” all he responded with was “sorry about that” smiled and then said thanks after providing us with our receipt.

First and last time coming here, the service was ridiculous, considering everyone around us were being provided service and we were just ignored and left waiting…..the only drink we got was the one we ordered with dinner… won’t return, had high hopes and they disappointed.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Dog friendly
• Offers outdoor seating
• Reservations recommended